At Darktrace, the world's leading cyber AI company, I am an Enterprise Customer Success Manager who partners with CISOs and SecOps leaders from various industries to define and achieve their cybersecurity priorities. I leverage Darktrace's innovative technology to deliver value and satisfaction to my clients, and I have exceeded my target by 121% in FY 24-25. I also work cross-functionally on internal transformation initiatives to enhance our customer success capabilities and processes.I am currently pursuing an MBA in Leadership and Sustainability from the University of Cumbria, where I am learning how to apply ethical and sustainable principles to business decision-making and strategy. Previously, I was a Client Success Manager and Strategic Consultant at HG Insights, where I used firmographic, technographic, and IT spend intelligence to help technology vendors create and execute their go-to-market strategy. I was a critical contributor to HG's $250m valuation and recapitalisation in 2021. I have over six years of experience in customer success, customer relationship management, and strategy, and I am passionate about building trust, driving growth, solving complex challenges, and enabling the best outcomes for my clients.