Help Desk Support Specialist
CurrentProvide front-line technical assistance to end-users, resolving hardware and software issues promptlyand efficiently.Maintain detailed records of support interactions, ensuring timely resolution and documentation ofreported issues.Spearheaded efforts to enhance the Microsoft Secure Score of the Microsoft Exchange Email server,focusing on strengthening security posture and mitigating vulnerabilities.Managed and organized supplies inventory in the print room, ensuring the availability of necessarymaterials for printing and copying tasks