Managed a $75-$90M Accounts Receivable portfolio, customer database of 10,000+ customers, answering over 20,000+ helpdesk calls, and posting over 160,000 document typesWorked to strengthen strategic account relationships with Hertz, Enterprise, AutoNation, Carvana, Lyft, AutoZone, Walmart, through developing specialized reports, management of customer portals, and solidifying customer relationships

Managed (10) FT team members, responsible for $125M Accounts Receivable portfolio (US and Canada), customer master database, credit and collections, cash posting, answering 1200+ accounting help desk calls, reporting monthly DSO numbers for all business units

Managed cross-functional project teams tasked with complex product development initiatives that were then rolled out to over 4300 domestic locations, ensuring adherence to timelines and budgetary parameters. Drove operations readiness, communication of calendar promotions, and resource planning.•Selected as Operations Lead for a product development pipeline team to ensure operation tools were built to allow for efficient development and execution, delivered a robust 3 year plan that is… Show more Managed cross-functional project teams tasked with complex product development initiatives that were then rolled out to over 4300 domestic locations, ensuring adherence to timelines and budgetary parameters. Drove operations readiness, communication of calendar promotions, and resource planning.•Selected as Operations Lead for a product development pipeline team to ensure operation tools were built to allow for efficient development and execution, delivered a robust 3 year plan that is operationally sustainable and profitable. •Effectively managed multiple projects and resources with minimal manager oversight to drive projects and timelines that enforced scope, and identified and resolved issues as they arise.•Responsible for the conceptual and practical expertise in the development of training materials for new products and procedures, utilizing monthly interactive webinars to communicate to 4300 Restaurant General Managers. •Received Director’s Awards for leadership, collaboration and rollout to market of a new product to every KFC restaurant in the US. This product was the first of 10 new initiatives to reach the market. Show less

Managed coordination of third party contracted services (Foodservice, Bookstore, and Vending). Oversaw property leasing, licensing and management agreements, for all campuses. Managed budget of $300K and 2 direct reports. Responsible for ensuring compliance with State regulations and statutes. •Designed and implemented leasing and contract software, which increased tracking capabilities and improved reporting, reducing audit issues by 5%. •Identified contract billing errors and improved… Show more Managed coordination of third party contracted services (Foodservice, Bookstore, and Vending). Oversaw property leasing, licensing and management agreements, for all campuses. Managed budget of $300K and 2 direct reports. Responsible for ensuring compliance with State regulations and statutes. •Designed and implemented leasing and contract software, which increased tracking capabilities and improved reporting, reducing audit issues by 5%. •Identified contract billing errors and improved audit procedures for foodservice contract, increasing billing accuracy and recovering more than $2.8M in billing errors. •Opened lines of communication with faculty to deliver 100% compliance of book adoptions. •Achieved a $30K reduction in student food waiver requests by championing an allergen-free menu, which increased student meal selections and satisfaction. •Increased vending sales by 15% through responding to student needs by upgrading equipment, offering healthier snacks, more cashless options, and adhering to ADA requirements. Show less

Managed the Kentucky Energy Efficiency Program for Schools (KEEPS), a federally-funded program. Responsible for hiring, training, content development and resource education. Assisted in ensuring program budget of $4.8M met grant requirements, delivering a balanced budget by managing expenditures. •Responsible for ensuring the seamless execution of all KEEPS training conferences and seminars, establishing key dates, vendor adherence to schedules and coordination of enrollment. •Program… Show more Managed the Kentucky Energy Efficiency Program for Schools (KEEPS), a federally-funded program. Responsible for hiring, training, content development and resource education. Assisted in ensuring program budget of $4.8M met grant requirements, delivering a balanced budget by managing expenditures. •Responsible for ensuring the seamless execution of all KEEPS training conferences and seminars, establishing key dates, vendor adherence to schedules and coordination of enrollment. •Program was awarded the Energy Star® Award in 2011 and 2012. Show less

Managed 9 front-line associates and over 50 new franchise clients. Responsible for business reviews and growth ready development. Administered $6M department budget.•Contributed to new franchise development, outperformed first-year’s expectations, opening 15 dual concept restaurants.•Fully responsible for Key Performance Indicators (KPI) of staff and clients.•Received Director’s Award for outstanding leadership and development of team and clients.

Managed 125, exempt and non-exempt employees, responsible for processing 300,000 invoices and handling approximately 30,000 helpdesk calls per period. Administered $8.2M departmental budget, sustaining history of balanced budget delivery and managed expenditures. •Turned around Accounts Payable department by designing and implementing low cost initiatives, ultimately reducing operating cost and turnover to less than 3%.•Directed the development, administration, and implementation of HR… Show more Managed 125, exempt and non-exempt employees, responsible for processing 300,000 invoices and handling approximately 30,000 helpdesk calls per period. Administered $8.2M departmental budget, sustaining history of balanced budget delivery and managed expenditures. •Turned around Accounts Payable department by designing and implementing low cost initiatives, ultimately reducing operating cost and turnover to less than 3%.•Directed the development, administration, and implementation of HR activities within the department. Responsible for hiring, on-boarding, employee relations, organizational development and succession planning.•Developed learning programs to improve team member understanding of accounting procedures, reducing errors to less than 1%. •Responsible for the design, development and roll-out of PeopleSoft’s Travel and Expense System; acknowledged for delivering a system ready process with no interruptions in service to clients. •Received Director’s Award for improving customer service levels through process standardization and implementation and monitoring of key metrics, driving a 3 point improvement in customer satisfaction surveys. Show less

Responsible for the management of $12M in domestic retail banking fees, contingent liability reporting and funding for all units worldwide.

Started as the Corporate Credit Manager, responsible for credit liability, promoted to the position of Assistant Treasurer managing banking credit relationships, with 7 figure transfer/signatory authority, promoted to the final position of Division Manager, with responsibilities in Sales & Marketing and Finished Goods Warehousing.

Responsible for the credit, billing, accounts receivable and collections for an ice and beverage equipment manufacturer.