Christopher Pitt Email & Phone Number

Senior Manager within internal IT function expanding on previous role and developing new internal capabilities and operating models. In addition to general senior management activities such as strategic leadership, staff management, etc. I lead a 24/7/365 IT Service Operations capability providing Duty Management, Infrastructure maintenance and monitoring, Event Management, Incident and Major Incident Management, Change Enablement, Service Introduction, IT Continuity/ITDR Management, Access Management & Security Monitoring, Problem Management, End-user Service Desk (including remote, virtual and onsite support), Financial Platform support and Third-party & Delivery Partner Operational Management - amongst many other capabilities.

Southampton, United Kingdom

Senior Management member of Service Operations responsible for the Service Stability & Protection function. This involves personal accountability for the 24/7 Service Operations Centre (SOC) (providing technical support and maintenance of in-house and cloud based services, Event Management, Problem Management and Major Incident Management) and teams responsible for Change Management, Availability Management, Capacity Management, Disaster Recovery/IT Continuity Management, and Service Introduction. Our philosophy is a focus on value in everything we do, agile delivery and a customer centric approach to problems and opportunities.

Southampton, United Kingdom

Responsible for IT Continuity, Disaster Recovery and Operational Resilience running a team which quickly expanded to include additional Service Management principles including Availability Management, IT Risk Management and key elements of service design and implementation.

Southampton, United Kingdom/London

Expanding on prior role and remit and reporting direct to CIO - Manager of multiple teams responsible for ensuring IT services are designed, operated and managed as desired and aligned to business drivers. Teams include areas within the remits of Incident and Major Incident Management, Problem Management, Capacity and Availability Management, IT Disaster Recovery/BCP, Knowledge Management, CSI, IT Operations Centre, Risk Management, Process Management, Configuration Management, Software Asset Management and Procurement, Budgets, Licensing and Project delivery/sign-off. Using best practices (ITIL, PRINCE2, ISO adherence, etc.) to ensure services deliver effectively and are correctly managed throughout their lifecycle by addressing both technical and procedural aspects of their design and operations as well as driving department wide service enhancements, cultural change and people engagement.

Southampton/London

Manager of teams responsible for Major Incident and Incident, Change, Release, Capacity, Availability, Problem and Configuration Management, Process Management, Service and Technology support and operations, Service Catalogues, Software administration & licensing, Project sign-off and Transition, CSI, Service Management toolset administration, ServiceNow implementation and support, best practice (ITIL) and standards (ISO) adherence and implemention in the UK and Switzerland.

Southampton/London

Change Manager responsible for RFC approval and process management. CAB Chair. Also responsible for Project TDA sign-off gate meetings, Major Incident post-mortems, Provision of MI, Data Centre Migration co-ordination, Team leader, capacity management.

Souhampton

Various postions held with Skandia at their UK and offshore HQ in Southampton UK. Started as a placement student and finished my time there as Change Manager. These positions gave me a sound basis in technical knowledge and procedural design and implementation.

Bsc Hons Business Information Systems Management, It, Business Management, Project Management

Bsc (Hons) Business Information Systems Management, It Management

This course was designed to create I.T. Managers with sound technological and project management knowledge. Course content included.