Serhat Oner Email and Phone Number
Serhat Oner work email
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Serhat Oner personal email
I am a technology enthusiast that takes pride in always seeking new information to share with my clients whether internal or external.Through the love of technology, I have excelled as a technical sales professional, specializing in B2B and B2C sales. I have successfully managed 100+ multi million dollar accounts with a continuous YoY growth of 12% or higher, and a 97% client retention rate.In the spirit of merging technology and learning development, I have created, implemented, and integrated global development programs which include virtual training and workshops, across a global organization. I want to continue growing within the tech space and never stop building on my knowledge of the daily changes we continue to see.Specialties:- Technical Sales- Customer Success- Program Management- Project Management- Leadership Development
True Fit Corporation
View- Website:
- truefit.com
- Employees:
- 175
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Customer Success ManagerTrue Fit Corporation Mar 2022 - PresentIllinois, United StatesLed seamless onboarding processes, reducing time to value by 30%, ensuring clients integrated smoothly and rapidly realized the benefits of True Fit's solutions.Pioneered strategic account management practices, resulting in a 20% increase in customer retention and driving a 15% expansion in existing accounts.Served as a trusted advisor, collaborating with cross-functional teams, leading to a 95% client satisfaction rate and consistently exceeding expectations.Designed and delivered targeted training programs, which resulted in a 40% improvement in client utilization of True Fit's technology, driving optimal outcomes.
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Customer Success Manager ApprenticeSv Academy Nov 2021 - Mar 2022San Francisco Bay AreaSelected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaSRigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industryprofessionalsEQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritizationCS workflow: the customer journey; human-centered customer engagement; practical experience with data andtech tools; managing risk and effectively escalating issues; following up with customers and logging activity;creating stories, executive summaries, and slide decks for effective EBRs -
Manager, Customer SuccessCxosync Jan 2018 - Mar 2022Schaumburg, IlGrew my customer Renewals by 46% and increased our ARR by 22% in my first year, 17% YoYClosed $1.2MIL on my first year with a 6% increase YoY and the lowest churn rate of .3% in one yearOnboarded new employees while maintaining a 94% employee retention Built a book of business from scratch up to 326 companies and maintained a 100% NPS YoY -
Retail Store Sales ManagerBest Buy Nov 2013 - Jan 2018Organized and updated shift schedules to optimize coverage for expected customer demands led to a 35% increase in overall salesAnalyzed weekly sales reports, implemented corrective action plans, and streamlined sales operationsInterviewed and onboarded new sales team members to maximize weekly work hours to 99.8%Managed store culture by conducting weekly trainings for each department around product knowledge -
Specialty Sales Manager, ConnectionsBest Buy Jun 2013 - Nov 2013Crystal Lake
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District Team LeadSamsung Electronics Apr 2011 - Jun 2013Exceeded service goals by engaging with 100+ people daily and achieving a high rate of customer satisfactionPerformed in the top 5% of market leaders for having reached the highest quota mark for the fiscal year Conducted product training to Samsung and Best Buy Retail employees daily making us the first district to be 100% trained each quarter -
Store ManagerVerizon Wireless May 2009 - Apr 2011United StatesGenerated 97% client retention making continuous follow ups and addressing customer concerns with friendly and knowledgeable serviceImproved store status by implementing process improvements and identifying performance gaps for corrective actionBalanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties
Serhat Oner Skills
Serhat Oner Education Details
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Public Relations, Advertising, And Applied Communication
Frequently Asked Questions about Serhat Oner
What company does Serhat Oner work for?
Serhat Oner works for True Fit Corporation
What is Serhat Oner's role at the current company?
Serhat Oner's current role is Customer Success Manager, True Fit.
What is Serhat Oner's email address?
Serhat Oner's email address is se****@****buy.com
What schools did Serhat Oner attend?
Serhat Oner attended Mchenry County College.
What are some of Serhat Oner's interests?
Serhat Oner has interest in Working Out, Teaching, Boating, Technology, Fishing, Karate.
What skills is Serhat Oner known for?
Serhat Oner has skills like Telecommunications, Wireless, Mobile Devices, Product Management, Vendor Management, Cross Functional Team Leadership, Mobile Communications, Management, Team Leadership, Project Management, Troubleshooting, Process Improvement.
Who are Serhat Oner's colleagues?
Serhat Oner's colleagues are Sean Halas, Kaneezfatema Khan, Pooja Mourya, Vinayak Ganatra, Melita Dias, Ali A., Sean Halas.
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