Serhat Oner Email & Phone Number

Illinois, United States

Led seamless onboarding processes, reducing time to value by 30%, ensuring clients integrated smoothly and rapidly realized the benefits of True Fit's solutions.Pioneered strategic account management practices, resulting in a 20% increase in customer retention and driving a 15% expansion in existing accounts.Served as a trusted advisor, collaborating with cross-functional teams, leading to a 95% client satisfaction rate and consistently exceeding expectations.Designed and delivered targeted training programs, which resulted in a 40% improvement in client utilization of True Fit's technology, driving optimal outcomes.

San Francisco Bay Area

Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaSRigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industryprofessionalsEQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritizationCS workflow: the customer journey; human-centered customer engagement; practical experience with data andtech tools; managing risk and effectively escalating issues; following up with customers and logging activity;creating stories, executive summaries, and slide decks for effective EBRs

Schaumburg, Il

Grew my customer Renewals by 46% and increased our ARR by 22% in my first year, 17% YoYClosed $1.2MIL on my first year with a 6% increase YoY and the lowest churn rate of .3% in one yearOnboarded new employees while maintaining a 94% employee retention Built a book of business from scratch up to 326 companies and maintained a 100% NPS YoY

Organized and updated shift schedules to optimize coverage for expected customer demands led to a 35% increase in overall salesAnalyzed weekly sales reports, implemented corrective action plans, and streamlined sales operationsInterviewed and onboarded new sales team members to maximize weekly work hours to 99.8%Managed store culture by conducting weekly trainings for each department around product knowledge

Crystal Lake

Exceeded service goals by engaging with 100+ people daily and achieving a high rate of customer satisfactionPerformed in the top 5% of market leaders for having reached the highest quota mark for the fiscal year Conducted product training to Samsung and Best Buy Retail employees daily making us the first district to be 100% trained each quarter

United States

Generated 97% client retention making continuous follow ups and addressing customer concerns with friendly and knowledgeable serviceImproved store status by implementing process improvements and identifying performance gaps for corrective actionBalanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties