Loretta Garcia Email & Phone Number

Greater New York City Area

Customer Experience Vibe is a business-to-business management consulting agency transforming how customers engage your brand while delivering on your desired business outcomes of enhancing customer experience, reducing operational cost and increasing revenue. Businesses are successful when they have highly engaged customers, as well as, employees. We specialize in helping businesses understand the "vibe of their tribe" and harness the power of their community to deliver on the Brand's business goals.

Greater New York City Area

Offering Manager for Hewlett-Packard Enterprise services that generate $600M+ annually. Responsible for the definition and launch of new service releases for Hewlett-Packard Enterprise CX On Demand™ and Hewlett-Packard Enterprise CX Service™ that transform customer touch points to deliver on the Brands desired business outcomes. • Established alliances and ability to jointly sell integrated Software as a Service platform and Hewlett-Packard Enterprise Business Process Services™ with contact center infrastructure leaders - Avaya™ and Genesys™ • Directed the joint Go To Market (GTM) and solution architecture for 10 deals representing over 200+M Total Contract Value (TCV) • Led Internal Sales pursuits representing +75M TCV

Established ability to sell and deliver ITIL-based Incident, Problem & Change Management forming the core of Infrastructure Multivendor Support, an HP Enterprise’s IT outsourcing service. Part of team launching services for initial $350M client contract.

Led Chief Technology Office business analyst team responsible for requirements and business/data design of Common Services including Enterprise Application Integration and Messaging, Enterprise Data Warehouses and Security Services for Applications. Interfaced with 50+ Service Owners and Engineers on 25 concurrent projectsLed development and maintenance of cost model and billing processes for client integration to enterprise Service Delivery applications for standard change, incident and configuration management

Plano, Texas

• Provided leadership in enterprise application design, integration and deployment in support of over 40,000 service delivery users worldwide – including Service Desk, Technical Support and Client Delivery employees and External Business Partners• Team Leader for 9 engineers in assessment and configuration of interface applications. Projects require global collaboration with external clients and partners• Deployed over 50 application interfaces annually in support of Automatic Asset Discovery (AAD), Automatic Incident Generation (AIG) Third Party Integration Services (TPIS) and Common Data Feeds

Southlake, Texas

Coordinated with product development and sales to manage the strategic plan for developing and marketing the Qik-Access™ family of improved host environment aids and airport products.Accomplishments include:• Coordinated launch of new Sabre and Sun Microsystems™ jointly developed product. Lauch emphasized reduced cost of ownership through service-oriented architecture, distributed processing and thin client hardware.• Directed three User Conferences with expense budgets of $85K typically offset 45% by industry sponsors and 55% by attendance fees of 150 users from over 60 companies worldwide• Led new product ideation including CRM prototype, led product strategy planning for Qik-Access™ and supported new business responses to request for proposals

Dallas/Fort Worth Area

Business Management. Managed project initiation and financials. Interfaced with 50 member team comprised of account management, product development and customers to initiate consulting projects. Project Management. Managed development of graphical user interfaces (GUI). Provided leadership in the design, development and installation of decision support software applications. Projects ranged between three to six months in duration with budgets ranging from $300K to $1M.

Bsie, Industrial Engineering

Activities and Societies: Institute of Industrial EngineersIntern, IBM - Research Triangle, NC Distribution & Logistics Industrial.

Mba, Financial Consulting & Marketing