- Management of a team of SOC analysts.- Development of monitoring capabilities within SIEM solution. - Delivering on new security response processes. - Vendor management, working to ensure return of investment for outsources security services.

- Managing a team, ensuring the analysts are motivated, supported, and clear on objectives. - Oversaw implementation of SOAR for case management and automation. - Acting as an escalation point when incidents needed visibility from senior management.- Advising and steering the team on the implementation of SOC processes, ensuring the SOC team are prepared for potential cyber incidents. - Reporting incident and investigation metrics.- Oversaw the delivery of incident response processes, including SOAR automation. - Working with security vendors, ensuring the relevant technology was being used at its full potential.

- Detecting and responding to security incidents.- Tuning of security applications.- Development of security processes and procedures.

- The leader of a small team responsible for migrating users to Skype for Business.- Organisation of the team, ensuring each member knew their responsibilities. - Ensured that the team worked well together and adhered to very tight deadlines.- Incident resolution of Skype-based issues including account errors, response group issues and general Skype for Business related queries.

- Solving difficult IT based problems in response to customer request. - Initiative and the ability to learn quickly as the university used a broad range of software and hardware. - Customer service over the phone and in scheduled appointments, depending on the task.- Explaining IT faults and their resolutions to untechnical computer users via email and in person. - Shadowing the network team, learning about the common networking protocols such as TCP/IP.