As an Upper School Instructor, I monitored student data and analyzed data from the school districts and the state to improve curriculum development and instruction. Through data collection and analysis, I achieved student pass rates 4% and 6% higher than the state and school district, respectively. Curriculum development is dependent on data collected and student feedback.I've conducted staff development and trainings for web-based software that increased use of the software by 40% among staff. Training on security best practices has led to increased participation by staff members to ensure their role in cybersecurity safety at end point devices.

As the IT Support and Security specialist for Miami Lift Trucks Inc., I have a wide range of experience since this is a small business. To bring this business into the twenty-first century, I setup the SOHO for the company by setting up the WLAN, firewall, DHCP configurations, and antimalware. I've upgraded the hardware and the software in the CEO's preferred devices to help reduce the risk of vulnerability to outside threats. I've performed troubleshooting both in person and remotely on mobile devices, PCs and peripheral devices.

As the systems administrator and customer service manager for Body Details I performed a wide range of duties. As the customer service manager, I worked with our customers to provide positive resolutions to issues with payment and services. Many of the actions for customer service required me to navigate the backend software of the company's proprietary customer relations management (CRM) system. As the systems administrator I oversaw the company's 90+ devices from the headquarter office to Georgia. The company used Atera as their remote monitoring and management system which I used to push software updates outside of active hours. I worked with Ubiquity hardware and software to implement whitelisting firewall rules and maintain WLAN in individual clinics. To maintain compliance with PCI DSS, I developed over 80 standards of operation (SOP) that previously never existed. I collaborated with the security compliance team of the company's financing bank of their choice, to maintain compliance and continue their relationship. In this role I implemented the NIST security framework to conduct a security audit, create security policies and a disaster recovery plan.

As an instructor with Broward County Public Schools, I have used a variety of skills including computer troubleshooting and technical skills, troubleshooting of peripheral devices, and maintaining hardware on multiple devices. On many occasions, I have had to assist students with creating and uploading documents with Microsoft 365 and GSuite. Other skills that have been used and further developed as an instructor are team building, collaboration, communication, problem-solving, and project management.

As an instructor with Franklin Academy Charter Schools, I have used a variety of skills including computer troubleshooting and technical skills, troubleshooting of peripheral devices, and maintaining hardware on multiple devices. On many occasions, I have had to assist colleagues with creating and uploading documents with Microsoft 365 and GSuite. Other skills that have been used and further developed as an instructor are team building, collaboration, communication, problem-solving, and project management. In this particular role, I used my background in educational leadership to lead my team to a 35% increase in student test scores through the use of data collection and analysis along with curriculum development based on data driven decisions.

As an instructor with St. Lucie County Public Schools, I have used a variety of skills including computer troubleshooting and technical skills, troubleshooting of peripheral devices, and maintaining hardware on multiple devices. On many occasions, I have had to assist students with creating and uploading documents with Microsoft 365. This position allowed me to also develop skills in remote troubleshooting of software applications and devices due to students being able to attend classes in a hybrid fashion. Other skills that have been used and further developed as an instructor are team building, collaboration, communication, problem-solving, and project management.

As an instructor with Broward County Public Schools, I have used a variety of skills including computer troubleshooting and technical skills, troubleshooting of peripheral devices, and maintaining hardware on multiple devices. On many occasions, I have had to assist students with creating and uploading documents with Microsoft 365 and GSuite. Other skills that have been used and further developed as an instructor are team building, collaboration, communication, problem-solving, and project management.

In this role as the lead massage therapist, I was over ordering supplies, hiring new personnel, training new personnel, and working with our customer service team to provide top quality care for our clients. In this position I learned to be a good leader and communicate effectively with team members and clients. I used my skills in customer service and with problem solving to help resolve many client related complaints with services provided or the customer service provided. Team building activities and training helped reduce overall complaints among staff and clients by 40% and 60% respectively. This also increased our new member enrollments by 20%.

In my role as a massage therapist, I had strived to provide excellent customer service to my clients while providing them education on their health. Through the use of alternative therapies such as massage and aromatherapy, I was able to provide comfort and care to my clients. With working in this field data privacy is extremely important and follows the rules and regulations of HIPAA.

As an EMT working in the field I learned to work in high stress and fast paced environments. Every day was a different day with a new set of challenges. Each day I had to quickly adapt to the ever-changing circumstances that came with the various patients I'd encounter. My skills with customer service led to having great bed side manner and developing a rapport with patients to gain their trust while in my care. As an EMT I had to communicate effectively and lean on my team members to provide the best quality care to the patients. I also had the opportunity to work with electronic medical records (EMR) and the importance of protecting sensitive personal identifiable information (SPII) with HIPAA.

As a guest services team member, I had the opportunity to help customers with their needs in a fast, fun, and friendly manner. I thoroughly enjoyed being able to make someone's problems go away in the best way possible. I learned important skills such as customer service, problem-solving, and collaboration. My goal everyday was to have the majority of the guests I spoke with that day leave with a solution that was a happy outcome for them and for the company.

As a member of the asset protection team, I regularly conducted security sweeps in and around the physical building, maintained the visual surveillance system of the interior and exterior of the building, and performed incident investigations on internal threats and external threats. Part of my duties were to assist in arrests, educating our staff on safety and security procedures, and do regular audits on high value merchandise.