Cydney Johnson Email and Phone Number
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Solution-oriented and resourceful professional with 17+ years of demonstrated experience in driving purposive and consistent performance results for a well-established travel management organization. Proven track record in optimizing the company’s decision-making capabilities, processes and overall performance through rigorous data analysis, quality solutions, and data-driven insights. Creative problem solver, communicator, and collaborator with a recognized ability to work effectively with cross-functional teams, clients, and senior leadership to resolve critical business problems and provide recommendations for improvements. Effective leader and individual contributor, instrumental in directing and motivating teams to achieve ambitious organizational goals.
Bcd Travel
View- Website:
- bcdtravel.com
- Employees:
- 11523
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Sr. AnalystBcd Travel Oct 2021 - Present
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Senior System AnalystEgencia Sep 2017 - Sep 2020Bellevue, WaLeverage strong analytical, technical and strategic acumen in managing the North American client BTA credit card reconciliation process for 70 companies through SFTP connections with 3rd-party financial institutions. Supported management on insight into site issues/incidents and analysis. Drive efficiency in processes by working closely with vendors to verify file format, test connections, and set up for production files to be delivered for each client. Demonstrate analytical problem-solving in troubleshooting SFTP issues, file format, and data quality issues. Formulate confluence documentation for company CC Reconciliation offering from execution to final reconciliation product. Play a key role as an analytic and data expert, delivering effective consulting on global data feeds, data integration, and quality projects. Develop interactive Tableau dashboards for management by gathering and aggregating data from multiple sources (SQL Server, AWS Redshift, Excel, custom SQL) to use in multiple departments, tracking Incidents, Salesforce cases, Jira issues from various data sources, showing rollup of critical metrics with clear performance trends against service goals. Offer analytical, training and ad-hoc support to cross-functional teams. Analyze reported site issues/incidents aid in determining possible underlying root causes for ongoing improvement efforts. Work with data engineers to operationalize dashboards and ingest new data sources -
ManagerEgencia Mar 2013 - Sep 2017Bellevue, WaDirected a global team’s productivity and workflow to meet quality service goals while providing the team with assistance in resolving data-related problems. Critically analyzed and identified process gaps through detailed analysis; worked across functional groups to troubleshoot issues regarding data integrity and to improve data quality. Conducted rigorous root cause analysis to identify potential deficiencies and implement process improvements, recommending robust changes to enhance productivity within the department. Collaborated with stakeholders globally to create relevant management reports to support business requirements. Provide recommendations on issues developed during the data gathering process. Worked with and within cross-functional teams to identify appropriate business solutions to challenges. Analyzed key aspects of the business to evaluate results and summary for presentations. Engaged with internal teams to develop and refine data collection, data validation and manage reporting products. Retrieved, manipulated, and compiled third party data to provide global reporting to both internal and external customers. Led 2-week Sprint planning and acted as Scrum master on small to medium projects. Created functional/technical business specifications for projects.
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Senior Reporting AnalystEgencia Mar 2005 - Mar 2013BellevueOversaw and led a global team to provide recurring and ad-hoc reports for account management, supply chain, and leadership while coordinating resources across operational teams to implement changes. Reviewed and documented existing processes, methods, reports to identify problems leading to a reduction of manual work by 23% through the development of data-driven metrics. Formulated complex reports to internal and external customers and leadership to facilitate decision-making. Worked cross-functionally to identify and implement enhancements to reporting and analytics processes and identify important key success metrics for reporting related initiatives. Drove quality and integrity in data by designing and automating processes and performing comprehensive data audits.
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Reporting AnalystEgencia (An Expedia Inc Company) Apr 2002 - Mar 2005Seattle,WaManaged a staff of three North America reporting analysts, assigning and reviewing daily activities while tracking progress and updating stakeholders and clients. Streamlined report request processes by improving intake forms to enhance the customer experience. Created recurring reporting and presentations to internal stakeholders and external partners using MS Excel and SAP Business Objects. Delivered client facing management reports monthly, quarterly, and annual business reviews.
Cydney Johnson Skills
Cydney Johnson Education Details
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Biotechnology
Frequently Asked Questions about Cydney Johnson
What company does Cydney Johnson work for?
Cydney Johnson works for Bcd Travel
What is Cydney Johnson's role at the current company?
Cydney Johnson's current role is Business Analyst.
What is Cydney Johnson's email address?
Cydney Johnson's email address is cy****@****dia.com
What schools did Cydney Johnson attend?
Cydney Johnson attended Washington State University Pullman.
What skills is Cydney Johnson known for?
Cydney Johnson has skills like Online Travel, Business Travel, Travel Management, Account Management, Management, Customer Service, Leadership, Tourism, Sabre, Salesforce.com, Travel Technology, Revenue Analysis.
Who are Cydney Johnson's colleagues?
Cydney Johnson's colleagues are Heidrun Vellage, Rupesh Parmar, Blanca Murillo, Gabrielle Davis, Rich Lindburg, Avinash Kumar, Richard Bristow.
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Cydney Johnson
Los Angeles, Ca -
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3morrisville.edu, msn.com, stilettoeventplanning.com2 +130395XXXXX
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