Cydney Powell Email & Phone Number

Oversee 25 agents, manage scheduling, ensure KPIs are metCoordinate with other leadership to meet company goals

Atlanta, Georgia, United States

Quality analysis and assurance of employees; deployment of corrective action and performance plans for underperformers.Manage employee performance over time; determination of employee compensation and bonus eligibility.Expertise in Verint, a call center technology stac

Technical specialist responsible for managing customer service call queue system including escalations, finances and sales.Provide company information and standards, practices and services to clients as well as providing cost benefit analysis and explaining service opportunities to existing and new clients.Works within a large team, and demonstrates.

Greater Atlanta Area

Sandy Springs

I make sure floor looks acceptable, hang and run clothes, and handle cash during transactions. As a buyer, I go through items that people bring in and use store policy to decide what to purchase for the store.Responsible for opening the doors in the morning, letting other employees in and being shift manager for my scheduled times. Counting money.

I volunteered while participating in track. We would read to the children at Granada Hills and we would host track meets and open meets at our track. I worked at the front gate during the meets, handing money, and giving tickets with the appropriate change.

Political Science

Activities and Societies: Track and FieldRan track and studied Political Science

G.E.

High School Diploma

Activities and Societies: Track and Field

Associate'S Degree, Computer Science