Aileen M. J. Marshall Email & Phone Number

Reston, Virginia, United States

Reston, Virginia, United States

Leading the development and implementation of ICF’s collaboration strategy, guiding how ICF will collaborate internally, including identifying key priorities and initiatives, metrics for success, and a roadmap for evolution of collab applications that align with business and user needs. Driving cultural change across ICF and partner with leaders to drive the message of digital transformation and our technology-forward approach. Collaborate with key stakeholders and leaders across ICF to understand current and evolving collaboration and collaboration technology needs and pain points and develop sustainable scalable solutions to address these challenges. Promoting state-of-the-art technology such as generative AI and contributing to ICF-wide guidance and strategies around emerging technologies.

Reston, Virginia, United States

Leading the adoption, training, and strategies for enterprise social networking and cloud collaboration to create successful and productive work environments, wherever those happen to be.It’s my mission to enhance the collaborative capacity of each individual, every team, and ICF as a whole so we can realize ambitious goals and solve complex problems. I am the connector between technology, business processes and (most importantly) humans. I take holistic views of what is needed to get employees to work across and eliminate silos. Holistic solutions to collaboration include (1) helping employees hone skills and capacities necessary to engage productively and respectfully with colleagues, often across lines of difference, (2) equipping teams with the leadership, structures, and resources they need to advance shared goals through collaborative technology and mind sets, (3) identifying strategies to embrace change and empower resilience, and (4) developing and nurturing mutually beneficial partnerships with leaders and employees across different parts of ICF.

Rockville, Md

• Knowledge/change management lead for The DHS Program• Responsible for developing and implementing the Program's KM strategy and framework• Articulates the strategic vision, objectives, and benefits of the KM program and how it supports DHS goals and vision• Ensures that knowledge is easily available to project staff and external consultants• Co-leads the Program’s Monitoring, Evaluation and Learning (MEL) plan, implements Knowledge Management/Collaboration, Learning, and Adapting (KM/CLA) activity cycles• Captures lessons learned from KM/M&E activities through After Action Reviews and ensures that lessons learned and best practices feed into future DHS activities• Developed and oversees the Program’s SharePoint site collection (SharePoint Online), trains staff in the use of SharePoint and other tools (e.g. Office 365) and incorporates new tools into workflows and processes as applicable• Applies change management processes to ensure quick and successful adoption among DHS staff and applicable external parties• Provides technical advice on knowledge management and change management to other groups and divisions within ICF• Assisted the Senior Capacity Strengthening Advisor with the second capacity assessment of the ministries of health and statistical agencies in Tanzania and Nepal• Supervises one of the program assistants

• Specialized in retrieval and analysis of legacy and current transportation data published by federal and state Departments of Transportation, including: Airline traffic, financial, and on-time data; Commodity Flow Data; Crash Statistics; Highway Statistics; Import/Export Data; Inter-modal data; Maritime Statistics; Safety Data• In-depth knowledge of transportation-related big data and data sets, and how to analyze them in any given context

Usaid Knowledge Services Center, Washington, Dc

• Interacted with agency- and external knowledge management professionals, including State Department and Department of Defense personnel (EUCOM)• Led the Knowledge Services Center’s Video Diaries project to capture and disseminate tacit knowledge from retiring experts• Participated in USAID knowledge management initiatives; planned and executed the monthly USAID Knowledge Management Reference Group, coordinated community of practice on the agency’s intranet• Provided agency-wide guidance and support for knowledge management processes including best practices for knowledge gathering, sharing, and storing• Promote advancement of USAID's Knowledge Management strategies by improving workflows, business processes and stakeholder collaboration• Provided technical assistance for SharePoint and USAID collaboration tools• Designed the USAID Implementing Partner Notices for Assistance and Acquisitions portals• Developed and fostered relationships with USAID staff, partners and other federal agencies such as the State - Department to foster communities of practice and the exchange of best practices, lessons learned and projects

• Supervise and control all division activities• Schedule and lead monthly board meetings. • Develop the division's strategic plan for the next +/-5 years, adhering to the association's overall strategic plan and vision.• In charge of the division's sessions at the national 2013 SLA Annual Conference in San Diego, CA.

Beltsville, Md

• Involved in planning a new public web site for the library; responsible for presenting a new hierarchy and layout suggestions to the team lead• Supported the research, information and technical activities of several programs and research efforts within the U.S. Department of Agriculture• In a team of four, participated and won in a library-internal competition to develop a digital exhibit about USDA programs• Provided reference and research services to a variety of clients (general public, national/international researchers and state/federal agencies), and recommended search strategies and queries to clients, and provided backup for colleagues• Met with clients, either in person or virtually, to collect and asses their information needs by way of reference interview techniques. Evaluated their questions and requirements, designed and executed comprehensive and complex searches using various pertinent electronic resources/databases such as the library’s catalog AGRICOLA as well as AGRIS, BIOSIS, MEDLINE, online journals and other resources• Evaluated the quality of information retrieved from different sources, and compiled them into reports and other forms of documentation• Tracked program progress and prepare briefings/assessments for the reference team leader and division chief to ensure that the desired outcome of each task has been achieved• Evaluated internal/external resources to assist with the improvement and development of new policies and standards• Assisted the division chief with the redesign of the library’s core web pages using technical knowledge of web site design and content strategy

Navy Yard, Washington, Dc

• Contributed to a team project, developing the NTL Disaster Preparedness and Response Plan. Analyzed relevant disaster response policies and best practices, conducted a site risk evaluation and risk assessment to develop a training program for new employees and annual drills. With the knowledge gained, published an article on disaster preparedness and response in federal libraries in the 2012 Best Practices for Government Libraries• Assisted with the development of a new social media strategy; tracked progress of the reach and efficiency of social media activities by analyzing user data (Facebook statistics & Google Analytics)• Worked with a Senior Transportation Specialist at the Office of Research, Development and Technology to re-evaluate and develop the DOT Climate Change Clearinghouse, elected/evaluated environmental and economic resources for the web site• Used multi-disciplinary research and analysis skills to independently work with big data such as airline economic, financial and traffic data using various databases maintained by the U.S. Department of Transportation as well as state DOTs• Planned and executed complex search strategies; also provided reference and research services, assisting users in researching and locating a broad spectrum of information, and synthesizing information by using MS Excel and MS Access• Prioritized and analyzed information needs of users using in-person or virtual reference interview techniques. Diverse customer base included U.S. DOT employees and executives, other federal government agencies, Members of Congress, White House executives, the general public, local/state governments, and international customers• Functioned as liaison for the National Transportation Library's social media presence, oversaw dissemination of information through these channels, ensuring compliance with departmental policies and standards

Fredericksburg, Va

• Developed and maintained the law collection of about 10,000 volumes• Created and distributed legal research guides• Provided law reference and research services for the public and Fredericksburg bar attorneys• Maintained law wiki/blog and social media, contributed to staff/public wiki• Served as an instructor for classes teaching research skills classes using digital resources (LexisNexis, Westlaw, THOMAS) as well as print resources• Responsible for providing reference services to incarcerated people within the library's service area• Trained patrons and staff in MS Office.

Washington D.C. Metro Area

• Revised and annotated the Entrepreneur’s Guide to Small Business Information• Served as instructor for research strategies• Provided on-site and virtual reference and research services to national and international users of the business collection• Instructed patrons in the use of the library's physical and digital resources

Bowling Green, Va

• Solo librarian, responsible for acquisitions, collection development, cataloging, and circulation• Maintained and developed the library collection of approximately 3,000 books, including legal materials, to provide a balanced collection within a correctional setting• Increased inmate library participation & book check-out by 30% and overall satisfaction with the library by 60%• Reduced the average number of overdue books by 50%• Improved and developed library services• Trained inmates in the use of legal print publications as well as the use of Westlaw• Trained and supervised inmate library assistants• Served as instructional resource consultant for teachers and other jail staff

Fredericksburg, Va

• Provided reference and research services to diverse patrons at three different branches, encompassing three counties in Virginia and the city of Fredericksburg. • Conducted reference interviews to determined the different needs of clients of all ages. • Educated patrons in the use of the library databases and research strategies.• Taught MS Excel classes, increasing class attendance by 30%.

Master, Library And Information Science, 4.0/4.0

Activities and Societies: Library and Information Science Student Association (LISSA)Advanced Coursework: SLIS J705: RESEARCH IN LIBRARY.

Master'S Degree, English Linguistics

Major: English Linguistics Minors: Political Science, Comparative Literature Thesis on Linguistic Problems of Translation