Cyndi Mcnichol Email & Phone Number

2100 Manchester Rd Suite 904, Wheaton, Il 60187

Northbrook, Illinois

 Organize, manage and lead process or technology design and delivery for SIU field Lead Consult for SIU in cross areas technology deliverables Collaborate with business and technology partners to achieve compliant business requirements/design and meet project milestones Ensure performance and quality meets customer specifications Communicate and implement change management strategies Develop analytics to support measures of success for the process or technology Develop training for front end users in new functionality (process or technology) Accountable for plan, design and execution of SIU’s Outcome Based Quality Assurance program in 2016, working with team of 20 employees

Northbrook

• Project management skills across multiple responsibilities including operational claim initiatives, technology projects and claim strategies critical to the business unit's success. • Critical thinker, problem solver, team player and decision making skills. Able to influence and motivate to achieve organizational goals and sustain high levels of productivity.• Collaborate with business and technology partners to achieve project milestones.

Northbrook, Il

Led team who were responsible for the following: • Business design of 1st Party Casualty work requests to support countrywide deployment of a new bill processing technology flow/application. • Developed business requirements with cross-functional technology teams.• Coordinated key deliverables that focused on system stabilization and drive efficiencies to improve loss-cost management, expenses and customer service.• Focused on issue and risk identification to achieve project delivery milestones• Created and implemented training for end users.

Northbrook, Il

Member of a claim application technology support team who were responsbile for the following:• Business design of work requests to support countrywide deployment of a technology application. • Developed business requirements with cross-functional technology teams.• Identified issues and risk that could impact project delivery milestones

Midwest Region