Cyndy Aberg Email & Phone Number

Madison, Wisconsin

Work with Business units to define and document functional and business process requirements for software implementation and enhancement projects. Develop test plans defining testing strategy, estimates, and tasks, based on selected software development life cycle model. Determine project testing schedules and procure, train, and manage testing resources..

Analyze employee training needs for the implementation of several Oracle financial applications. Create training content and deliver instructor-led training. Manage four instructional design and training contractors. Work with off-site contractors to manage the translation of training content into French and Spanish. Maintain the training system and create.

Research, analyze, and develop online and printed system documentation. Create online help files and write system messages for internal systems. Manage the document review/approval process. Create and maintain content on the Corporate intranet site. Mentor and train less senior Technical Writers. Edit documentation and intranet content produced by less.

Design, develop, and maintain the documentation development methodology, including the development plans, procedures, and quality standards necessary to release a product to market. Research and develop various types of software documentation for credit union users and marketing staff, including user references, training guides, tutorials, and online help.

Using a variety of mediums, design and develop new training programs and assess and customize vendor programs for the field marketing staff. Develop and maintain standards for development and delivery of training programs.

Research and develop various printed and online software documentation for credit union users and marketing staff, including user references, training guides, tutorials, and help systems. Work closely with field staff and business divisions to solicit input for assigned documentation projects. Act as project manager for assigned documentation projects.