Cynthia Graham Email & Phone Number

Cypress, Ca, Us

Grand Prairie, Texas, Us

Integration of 4 company owned ERP systems to 9CI Customer Receivables software. Real time transmission of customer & accounts receivable data between ERPS and 9CI* Vendor relationship* Business requirements documentation* Data mapping of ERP systems to 9Ci * Solutions and specification writing* Consultant activities to business and IT* Testing support* Production support* Deployment activities

Business Analyst for the Distribution & Transportation track of a company wide ERP initiative to implement Microsoft Dynamics 365 for Finance and Operations led by Avanade consulting.* Documented current process* Discovery phase to identify gaps, configurations, and development needs. Identified the must-haves for the initial deployment. * Build phase which included testing configurations and new development, documentation of new process.* System integrated testing * User acceptance testing* Training activities* Deployment activities for wave 1* Post go-live monitoring and support of wave 1 deploymentThe project was managed using Sharepoint and Azure Dev Ops.

The OMNI Channel Fulfillment system allowed Draper’s retail stores to fill catalog and web backorders with a direct ship to customers and generated $1M+ additional annual profit. The project took one year to develop and implement.• Led the business analysis effort, eliciting requirements from local and remote business and technical units.• Validated the analysis with finance, technical, business and executive stakeholders.• Developed the Business Requirements Document (BRD).• Served as liaison between business units and technical teams providing support for questions and resolving issues during development and implementation. • Defined and executed quality assurance and user acceptance testing.• Created user documentation and led training sessions for the new functionality.• Lead role in an overnight Go-Live cut-over to conduct smoke-testing before stores opened for business.The Alliance Data loyalty program for Draper’s retail stores allowed customers to sign-up for a loyalty card and use it to pay for their purchases thru the Draper’s point-of-sale (POS) system. The implementation of loyalty functionality, additional reports and data transfers to Alliance Data helped grow the program in the brick-and-mortar channel by 78% over a 2 year period.• Led the requirements gathering, analysis, documentation, and testing effort with Alliance Data, an outside vendor, as well as internal business units and technical teams to add loyalty program functionality to the Draper’s point-of-sale (POS) system.Partnered with Bluestem Brands to analyze the PCI compliancy of Draper’s point-of-sale (POS) system and store operation procedures for credit card payment processing.• Participated in PCI compliancy meetings with Bluestem Brands security office to analyze the changes needed for the point-of-sale (POS) system and developed the functional specifications for the technical team.• Assisted the store operations team to update policies and procedures for store employees.

The Orchard Brands common platform project integrated Draper’s retail functions and point-of-sale (POS) system to version 5.0 of the Oracle® Retail CWDirect Order Management system which was owned by Orchard Brands to process catalog orders from customers. This system did not have brick-and-mortar functionality available and had to be developed. This project took one year to implement and then experienced many custom enhancements for several more years.• Played a lead role with the Orchard Brands integration team and internal business partners in mapping out the database schema between the two systems and developing the functional specifications for the technical team.• Elicited, analyzed, and documented requirements.• Provided support and consultation to the technical teams.• Defined and executed quality assurance (QA) and user acceptance (UAT) testing.The Manhattan Associate’s Warehouse Management system integration project replaced the CWDIRECT warehouse management system for handling shipment of catalog and web orders and distribution of inventory to Draper’s retail stores.• Provided consultation for data mapping and system process changes that would affect how Draper’s point-of-sale (POS) system would receive inventory updates.Led design, development, testing, training, and documentation for the Draper’s JAVA based point-of-sale (POS) system. Selected to create the Software Development Life Cycle (SDLC) templates for the IT Shared Services Department. The Snowbird Mailing Program project reduced marketing spend of $100K annually.

Irvine, California, Us

The project to take Draper’s from a brick-and-mortar only business to a tri-channel business (brick-and-mortar, catalog, web) included developing a new real-time and fully integrated JAVA based point-of-sale (POS) system, order fulfillment system, and a distribution center system with RF picking. This system supported 50 brick-and-mortar stores nationwide, catalog, web, and 500 employees.• Led department head meetings to identify project needs and prioritize.• Managed project, budget, and issues.• Managed a team of 5 software engineers which included consultants.• Worked with the business to elicit, analyze, and propose solutions.• Created specifications for the technical teams, conducted knowledge transfer and ongoing support for issues and questions during development and implementation.• Defined and executed quality assurance (QA) and user acceptance (UAT) testing.• Developed user documentation for implemented systems.• Conducted user training.• Provided user support for software issues and consultation.

Designed, developed, and implemented business applications to support Draper's and Damon's growing brick-and-mortar business which expanded from 13 stores to 50 stores nationwide.

Business Analysis Certificate

Art/Art Studies, General

Associate Of Science - As, Computer Science