Cynthia Cates Email and Phone Number

On December 8, 2021, Thermo Fisher Scientific completed the acquisition of PPD. Together, Thermo Fisher and PPD share the pursuit of a common goal: to enable customers to make the world healthier by accelerating the development of new medicines.

+ Oversees and coordinates quality programs and activities + Leads and performs quality reviews of staff customer interactions and associated documentation and coordinates and assists with corrective action plans if needed+ Ensures program compliance with corporate, departmental, and client policies and procedures, including SOPs and applicable healthy authority regulations as well as standard inquiry management and documentation practices + Serves as a liaison with client for quality topics

+ Provided medical information with high quality customer service according to company and program procedures+ Researched, responded, and processed medical information fulfillment+ Documented medical information inquiries and requests with extensive experience in the following databases: Siebel, salesforce.com, and IRMS+ Identified and recorded adverse events with extensive experience writing adverse event narratives+ Identified and recorded product complaints (PCs) with extensive experience writing product complaint narratives in Global Product Complaint Management System (GPCMS), Trackwise, and IRMS+ Mentored and trained junior level staff, to include new healthcare professionals (nurses and pharmacists)+ Created, assisted, and revised Standard Operating Procedures (SOPs), Operating Guidelines (OGs), and Frequently Asked Questions (FAQs)+ Performed, reviewed, and documented quality reviews as a supervisor delegate (call and database)

+ Assessed the patient's overall physical, emotional, spiritual, and psychological needs upon admissio+ Provided quality and compassionate care to patients [our patient population: cardiac problems/potential cardiac problems, dysrhythmias, congestive heart failure, respiratory failure, drug overdose, post cardiothoracic surgery and pre and post cardiac catheterizations]+ Conducted patient care rounds to review and assess the needs and concerns of the patient, family or significant other+ Educated patients, family, or significant other on tests, procedures, discharge and follow-up care

+ Responsible for day-to-day substation operation to include: answering multi-line phone system, documenting and providing correspondence, preparing daily and monthly reports, and verifying the accuracy of submitted reports+ Compiled statistical data for crime analysis within the district+ Constant face-to-face contact with citizens in need of Police Department assistance+ Proficient in Microsoft Office applications