Cynthia Cates Email and Phone Number

Responsible to service and grow a book of Commercial/Artisan Contractors to compliment an existing book of Home Builders.Duties include collecting information for rating purposes, underwriting, quoting premium with all eligible markets, generating proposal for prospects review, and binding account upon acceptance.Assist 3 outside producers with marketing and placing accounts.

overseeing a staff of 12.Primary Duties include Senior Account Manager overseeing a $6,000,000 book of business, with an emphasis on Contractor Accounts.Cultivate strong relationships with clients, producers, underwriters and company representatives.Review Certificate of Liability requirements to determine coverage needed and advice insured. Knowledgeable of various lines of commercial insurance including general liability; excess/umbrella liability; auto/transportation; property; workers compensation; inland marine; builders risk and professional liability.Proficient with multiple company websites/rating programs including The Hartford; , as well as placing non-standard accounts with MGA/Brokerage Markets. Continuously evaluate and when needed implement the changes to agency processes and or procedures to protect customer retention.Responsible for reconciling Company/Broker Statements, researching and resolving discrepancies.

recruiting/hiring/orientation/training new employees and resolving employee conflicts.Experienced/Comfortable with multiple Agency Database Management Programs: AMS/Applied/Agency ProSolely responsible for the introduction and implementation of an Agency Database Management System.IT Administrator responsible for day to day operations/maintenance/upgrade of all agency workstation/servers. Commercial Lines Account Manager 2002 - 2003