Cynthia Cocca Email & Phone Number

Kirkland, WA, US

Palo Alto, CA, US

Palo Alto, CA, US

Led success metrics process for a new product launch (SMB series of printers) through data analysis (usage, customer reviews, etc), marketing strategy refinement, and interviews with stakeholders

Fall City, Washington, US

MBA independent study strategy project. Analyzed e-commerce sales strategy and made recommendations to address 3rd party seller pain points and improve brand perception.

Redmond, Washington, US

MBA Applied Strategy Project

Arlington, VA, US

• Served as the lead quality engineer for three different multi-million-dollar programs in the Asia Pacific region.
• Led investigations into the root cause of various high visibility quality issues found by our customers in order to lower our future risk and implement improvements to reduce costs in the future.
• Consulted customers through various phases of our contract lifecycle, problem-solved warranty issues and supported various sell-off events of equipment resulting in improved relationships with our customers, and.
• Evaluated potential bids for the quality department, created strategy plans, and provided the quality inputs needed by our subcontractors.

Arlington, VA, US

• A two year rotational program in three departments within the mission assurance (quality) department: Process Excellence, Supplier Quality, and Program Quality.
• Created a “scorecard” to estimate the future number of failures for a particular part number and to prioritize what part numbers should be investigated to lower our future risk.

Arlington, VA, US

• A two year rotational program in three departments within the mission assurance (quality) department: Process Excellence, Supplier Quality, and Program Quality.
• Improved the current process for reporting engagements with our suppliers by creating a more automated method of tracking, receiving feedback and data sharing utilizing the tools Tableau, Alteryx and Sharepoint.

Arlington, VA, US

• A two year rotational program in three departments within the mission assurance (quality) department: Process Excellence, Supplier Quality, and Program Quality.
• Transformed and streamlined a tracking file for the Mission Assurance Certification program and automated the graphics and metrics needed for reporting. The file was deemed a “best practice” and was adopted by the.

Arlington, VA, US

• Supported the manufacturing floor team from a quality perspective including: leading improvement projects, managing defective material, inspecting and presenting hardware to our customer for sell-off.
• Received a Six Sigma President’s Award and an Excellence in Operations and Quality Award for work which improved the determination of estimated completion times for parts.
• Utilized statistical analysis to create a new methodology for quality engineers in the factory to prioritize parts for continuous improvement efforts in order to maximize the financial benefit.
• Spearheaded a Six Sigma project to improve audit readiness at workbenches by requiring operators to complete assessments of their workspace at the start of each shift

Norwalk, Connecticut, US

Member of the inbound transportation group. Created process flow maps to document current processes and determined improvements that could be implemented. Conducted time studies to determine standard times for adding features to a product in order to give customers accurate processing schedules. Created screen mock ups and documented changes to be made to.

Worked with the purchasing department to determine root cause of inventory issues. Mapped out and analyzed different processes to improve efficiency. Updated Kanban card databases and resized cards to lower inventory. Tested new products in the engineering department to quantify the effects of temperature on the readings

Lake Buena Vista, Florida, US

Entertainment park operations workload team member. Determined and recommended optimal daily work schedules including the number of workers and shift lengths based on need and efficiency. Major project was to add a new line of business to the workforce system so that it could be supported in the future

Pasadena, CA, US

Data mining of mission proposals. Created three different products that will assist in future mission formulation and completed an analysis using this information that was presented to the management of the proposal center. The final paper was entitled “Experimental Methods to Evaluate Science Utility Relative to the Decadal Survey.”

Master Of Business Administration - Mba

Master’S Degree, Statistics

Bachelor’S Degree, Industrial Engineering