Cynthia Grim Email and Phone Number

• Efficiently manage customer inquiries with professionalism, utilizing various platforms such as phone calls, chats, emails, and ticketing portals to create work order tickets and respond to client requests.• Every interaction provides exceptional customer service, highlighting multitasking ability while navigating multiple technology platforms and systems.• Was also responsible for updating customer records and working with a sense of urgency.• Be a proactive problem solver… Show more • Efficiently manage customer inquiries with professionalism, utilizing various platforms such as phone calls, chats, emails, and ticketing portals to create work order tickets and respond to client requests.• Every interaction provides exceptional customer service, highlighting multitasking ability while navigating multiple technology platforms and systems.• Was also responsible for updating customer records and working with a sense of urgency.• Be a proactive problem solver, always willing to help find solutions to any issues that arise. Show less

• Engage with various internal groups, including Accounting, Finance, Sales, Operations, IT, and Legal Affairs, to ensure accurate tracking and reporting analysis. Responsibility includes keeping the sales forecast and analysis up to date for management reports and ensuring that all the necessary reporting materials are captured and updated for Product Sales management and customized reports. To meet the reporting needs of client activity, maintain high levels of technical expertise and sales… Show more • Engage with various internal groups, including Accounting, Finance, Sales, Operations, IT, and Legal Affairs, to ensure accurate tracking and reporting analysis. Responsibility includes keeping the sales forecast and analysis up to date for management reports and ensuring that all the necessary reporting materials are captured and updated for Product Sales management and customized reports. To meet the reporting needs of client activity, maintain high levels of technical expertise and sales proficiency. Constantly on the lookout for the best practices and bring them to the forefront of group usage. In case of any problems, promptly identify them and take necessary measures to resolve them. Work involves exercising independent judgment and discretion in matters of significance. Show less

• During the tenure at Security Public Library, performed a variety of standard clerical and paraprofessional public service tasks in the circulation unit. Responsibilities included shelving materials, learning to operate equipment as required by the position, and establishing and maintaining effective working relationships with employees and library patrons. Familiarity with personal computers and appropriate software was essential to the role. In the capacity as a circulation assistant… Show more • During the tenure at Security Public Library, performed a variety of standard clerical and paraprofessional public service tasks in the circulation unit. Responsibilities included shelving materials, learning to operate equipment as required by the position, and establishing and maintaining effective working relationships with employees and library patrons. Familiarity with personal computers and appropriate software was essential to the role. In the capacity as a circulation assistant, provided efficient and courteous public service, presenting a positive image of the library through attitude, appearance, and performance. Responsible for sorting and shelving library materials, and maintaining the order of the collection to facilitate public access to resources. Additionally, assumed responsibility for circulation services, which included maintaining registration files, checking materials in and out, and collecting fines and fees. Also responsible for inputting borrower registration information, screening for accuracy and completeness, and ensuring that circulation procedures upheld patrons' confidentiality. As needed, provided coverage for the children's reading room and referred information/reference questions to reference services. Able to keep confidential records and perform routine tasks with ease, and could learn library methods, techniques, and computerized databases. Worked well in a team environment and used good judgment in all activities. Ability to perform repetitive tasks accurately and pay close attention to detail was an asset to the library. Moreover, flexibility and willingness to work nights and weekends as required made an ideal candidate for the position. Show less

As an Insurance Billing Specialist I was responsible for Making appointments, Verifying patient insurance, Billing insurance companies, handling accounts receivable and making bank deposits, Answering phones and, Managing patient paperwork. As a FrontReceptionist I was responsible for Meeting and dismissing patients, have computer skills. being versed in Dentrix program. We would also be responsible for Posting payments and treatment, Handling money, and making deposits.

The Dental Front Office role was to ensure a positive first impression by efficiently executing front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.

• In a previous role as an IT support technician, the crucial task of installing and configuring computer hardware, software, systems, networks, printers, and scanners was entrusted. Responsibilities also included monitoring and maintaining computer systems and networks, ensuring things were running smoothly and free of any issues. Prompt responses to service issues and requests were made to ensure a seamless experience for all users.