Led, facilitated, coordinated and tracked day-to-day activities required to ensure projects are completed on time and successfully, and in a manner consistent with organizational goals and departmental policies Worked effectively within the project team and with cross-functional area managers from several departments including: customer service, research and development, product support engineers, contracts, order management, marketing and product managementCreated and maintained collaborative environment for projects via SharePointScheduled and lead weekly meetings to follow up on action items and project milestones. Presented periodic status updates to project stakeholders and leadership via PowerPoint Led the functional area managers, for a software upgrade project which was released to customers 2 weeks prior to expected general release dateResponsible for the successful release of 6 different software update projects to customers by the expected general release dateManaged and supervised one Senior Specialist – Customer Order Management

Proposal generation management for 10+ member National Sales Team, for PhACT’s products, which included inventory management software and 3rd party capital equipment. Released sales orders for 7 project managers in SAP CRM for processing by purchasing, based upon established customer implementation schedulesValidated purchase orders with vendors, tracked and provided delivery information to project and implementation managers, based upon established customer implementation schedules. Managed and supervised one Senior Specialist – Customer Order ManagementCollaborated with international order management, logistics, international freight forwarders, and global trade teams, to facilitate delivery of $2M of capital equipment overseasSuccessfully trained and presented “step-by-step” instructions for the processing of sales orders in SAP CRM to 7 project managers. Process is still in use today.

Managed all proposals, contract generation and RFP-RFI bids, for the sales team. Products included: inventory management software, carousels, unit-dose packaging machines and bar-code labeling solutions. Established, maintained and cultivated relationships with over 9 vendors.Managed and tracked generation of purchase orders to suppliers and provided delivery information to operations and project managers for equipment. Verified and approved payments to suppliers and vendors for delivered equipment. Processed all customer consumable orders and vendor invoices, worked with accounting to ensure vendor payments were accurate and timelyAnswered telephones and promptly and courteously assisted clients and employees throughout the organization.Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediencyCalmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accountsCreated, commercial and customer specific pricing for capital equipment and consumablesSelected Accomplishments• Managed generation and tracking of all contracts, proposals and RFI- RFP bid responses for the company with total annual sales revenue of $20M.• Trained and supervised one Sales Coordinator• Managed renewals of 3rd party manufacturer support contracts worth $65K

Managed generation and tracking of all contracts, proposals and RFI- RFP bid responses for the company with total sales revenue of $27M. Managed and coordinated the processing of approved contracts and purchase orders from the customer to the accounting department and the Director of Project management.Selected Accomplishments• Compiled data and managed on-time response to RFP Bid for a VISN (Veterans Integrated Service Network) for eight separate locations, resulting in a signed contract worth $1M.• Collaborated with supervisor and new outside leasing agent to establish processes and policies which increased lease sales by 20%.• Partnered with several departments to document the processes and procedures for the flow of purchase orders between Cardinal Health and Talyst’s operations and accounting departments.• Collaborated with immediate supervisor and vice president of sales to incorporate and automate customer information spreadsheet into Saleslogix (CRM) for the operations and implementation teams.• Researched and gathered data for an on-time response for an RFP bid for Children’s Medical Center-Dallas, resulting in a signed contract worth $1.5M.

Provided proposals, leases and contracts, for eight sales representatives, including support documentation for the software and hardware systems for pharmacy automation. Collaborated with the carousel vendor to schedule appointments for site assessments at potential client facilities. Researched and completed RFI and RFP – Bid responses for all sales representatives which required gathering all current information from departments including Software Implementation Engineer’s, Software Developers, and Implementation Managers regarding systems being proposed.

Managed Proposal and Quote generation worked with Outside sales representatives and customer purchasing/contracting departments.Generated Forecasts and Reports for Logistics and Accounting departments.Worked with the Logistics department to ship and track customer orders.