• Manage administration and logistics.• Provide B2B Customer Service to different companies in Belgium, France and Ireland.• Respond customer inquiries• Order Entry, Order Processing, purchase orders and administrative paperwork.• Be in contact with suppliers and attend deliveries.• Keep accounting records. • Follow up on customer interactions and project deadlines.

* Process purchase orders and stock requests* Manage backorders and open orders* Process shipment and return orders* Phone and Email Query Resolution* Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.* Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.* Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.* Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.* Collaborate with other departments to ensure accuracy of data maintained on SAP.Keeping customer account changes up to date and communicated to the commercial sales team.* Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.* Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. * Work with central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. * Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.

* Conduct surveys and collect data using methods such as phone interviews,internet research techniques and review of industry publications. * Review, classify, and record survey data. * Perform data entry into database and other clerical work as required for task completion. * Collaborate with other researchers to implement and complete survey research. * Verify the accuracy and validity of data; correct any errors. * Collaborate with other researchers in the work division to complete department objectives.

• Coordinate with security to ensure visitor policy is consistent with security protocol.• Provide administrative support to Facilities team including but not limited to supplies, business stationary and internal communications.• Supports all workplace services in problem solving associated with all building services including: food services, vending and conference rooms’ management.• Provides direction and info to vendors and service providers as required to ensure excellent coordination, execution of work within workplace with minimal disruption, as needed.• Follow security and emergency procedures as define for the property. Respond to emerging situations in a calm and efficient manner.• Daily Management of internal A/C systems responding to internal Facilities ticketing system request. • Serve as contact for all deliveries to the building.

• Guarantee the answer quality to client requests.• Give service to the Clients beyond their expectative.• Achieve personal sales targets and maintain of KPI’s.• Coordinate the team Client Actions.• Respect and improve scripts and procedures.• Organize and Coordinate different LV strategic customer events.• Create Client Actions strategies to have more fluency in the Store.• Create and maintain long-lasting and profitable relations with Clients.

• Guarantee the quality of the answer to client request.• Give phone service to the LV Stores and Clients.• Achieve personal sales targets and maintain KPI’s.• Coordinate the Spanish and Italian team Client Actions.• Respect and improve scripts and procedures.• Do outbound campaigns for Spanish and Italian team.• Use all necessary IT tools to assure the maximum of speech to the clients.• Create and maintain long-lasting and profitable relations with Customers.

• Do and apply Corporative Image.• Participate in International Conventions.• Promote the State to attract new investors in the main industrial sectors.• Do marketing research and benchmarking.• Coordinate the agenda of potential investors, authorities and industry suppliers.• Develop commercial strategies.• Manage designers and researchers.• Coordinate the agenda of future investors with authorities and suppliers.• Research potential companies interested in having new project in Mexico.