Main challenges:• Responsible for mapping and designing processes, operational risk and control identification.• Formalization and maintenance of flowcharts and procedures.• Automation of existing processes to increase operational efficiency.• Identification of innovations and use of technology for operational activities.• Development of improvements and controls in the CM360 tool in partnership with the R&D area.• Management of Registration (contracts, customer and… Show more Main challenges:• Responsible for mapping and designing processes, operational risk and control identification.• Formalization and maintenance of flowcharts and procedures.• Automation of existing processes to increase operational efficiency.• Identification of innovations and use of technology for operational activities.• Development of improvements and controls in the CM360 tool in partnership with the R&D area.• Management of Registration (contracts, customer and supplier information), Invoice Download and Upload, and Operation areas.• Assistance in identifying prospects, presenting the CM360 solution and preparing proposals.• Restructuring of the Telecom, Facilities, Cloud and IT Management area, considering people management and development of processes and procedures for customer service.• Recruitment and selection of talents.• Creation of a landing page and video about the product managed in partnership with the Marketing area and agency. Show less

Main challenges:• Process mapping and design, risk identification and operational controls.• Standardization of existing processes with the necessary improvements to comply with SOX, managing and mitigating organizational risks.• Team management in projects in several countries such as: USA, Ireland, Germany and France.• Structuring the Center of Excellence for the TPRM tool, people management and development of processes and procedures for after-sales customer service… Show more Main challenges:• Process mapping and design, risk identification and operational controls.• Standardization of existing processes with the necessary improvements to comply with SOX, managing and mitigating organizational risks.• Team management in projects in several countries such as: USA, Ireland, Germany and France.• Structuring the Center of Excellence for the TPRM tool, people management and development of processes and procedures for after-sales customer service. Evaluation of bases for integration into the system.• Customer prospecting, risk management, standardization of proposals, assistance in implementing the system for customers and invoicing.• Development of the TPRM tool E-commerce for customers in partnership with the Marketing area. Show less

Main challenges:• Reporting to Directv in the US and management of 04 people on the team.• Supporting compliance with the Sarbanes-Oxley Act and anti-corruption laws (Brazilian Anti-Corruption Law and FCPA - Foreign Corrupt Practices Act).• Preparation, revision and formalization of policies and procedures for the business areas.• Segregation of duties assessment for the SAP system.

Main challenges:• Process mapping and flowchart design.• Identification of risks and internal controls, including testing to identify controls effectivenesses and deficiencies.• Structuring an action plan with suggestions for continuous improvement.• Formalization of audit reports and presentation of results.