Accomplished Process Lead with extensive experience in Alexa Shopping operations, Generative AI (RUFUS), and Amazon's Customer Returns Reduction Team. Skilled in conducting comprehensive data analysis to minimize product returns and enhance customer experiences. Adept at collaborating with vendors and driving data-informed decisions. Proven expertise in leading cross-functional teams, navigating international markets, and implementing cost-saving efficiency improvements.Leveraging a strong background in technical communication, data analytics, strategic management, and continuous improvement initiatives. Dedicated to optimizing customer satisfaction and implementing data-driven success strategies. A self-motivated professional with a track record of delivering high-impact process excellence and driving operational efficiency through innovative solutions.
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Account ManagerAmazonChennai, Tn, In -
Process LeadAmazon May 2024 - PresentAlexa Shopping Operations, where I'm at the forefront of revolutionizing the future of shopping experiences! Within this dynamic team, I specialize in curating and enhancing datasets crucial for the development of Artificial Intelligence (AI) and Large Language Models (LLMs) that power Alexa's shopping features. My role is multifaceted, encompassing everything from managing operational escalations to driving data-driven analysis and process improvements. Thriving in fast-paced environments, I… Show more Alexa Shopping Operations, where I'm at the forefront of revolutionizing the future of shopping experiences! Within this dynamic team, I specialize in curating and enhancing datasets crucial for the development of Artificial Intelligence (AI) and Large Language Models (LLMs) that power Alexa's shopping features. My role is multifaceted, encompassing everything from managing operational escalations to driving data-driven analysis and process improvements. Thriving in fast-paced environments, I excel at leveraging advanced technologies and automation to meet deadlines and elevate operational efficiency. Show less -
Subject Matter ExpertAmazon Aug 2022 - May 2024Chennai, Tamil Nadu, India- Lead thorough analyses, root cause identification, and solution implementation as a Subject Matter Expert (SME)- Possess a deep understanding of industry dynamics, market trends, and cutting-edge technologies- Excel in problem-solving, critical thinking, and decision-making, ensuring impactful outcomes- Expertise in translating complex technical information for diverse audiences, bridging technical and non-technical stakeholders- Collaborate on the design of insightful… Show more - Lead thorough analyses, root cause identification, and solution implementation as a Subject Matter Expert (SME)- Possess a deep understanding of industry dynamics, market trends, and cutting-edge technologies- Excel in problem-solving, critical thinking, and decision-making, ensuring impactful outcomes- Expertise in translating complex technical information for diverse audiences, bridging technical and non-technical stakeholders- Collaborate on the design of insightful dashboards for Amazon Vendors, contributing to reduced returns and improved product/service quality. Show less -
Marine Engineer OfficerThome Group Of Companies Jul 2017 - Jun 2022SingaporeExperienced Marine Engineer Officer with a demonstrated history of working in the maritime industry, specifically on crude oil tankers and LPG carriers. As a 4th Engineer, I was responsible for overseeing the operation and maintenance of mechanical and electrical equipment onboard the vessel. My role involved routine inspections, troubleshooting, and repairs to ensure the smooth and safe operation of the ship. I collaborated with a diverse team of engineers and crew members, demonstrating… Show more Experienced Marine Engineer Officer with a demonstrated history of working in the maritime industry, specifically on crude oil tankers and LPG carriers. As a 4th Engineer, I was responsible for overseeing the operation and maintenance of mechanical and electrical equipment onboard the vessel. My role involved routine inspections, troubleshooting, and repairs to ensure the smooth and safe operation of the ship. I collaborated with a diverse team of engineers and crew members, demonstrating strong communication and leadership skills. Committed to upholding the highest safety and environmental standards in the challenging and complex environment of oil and gas transportation Show less -
Customer Support AssociateSitel Mar 2015 - Oct 2015Chennai Area, IndiaAs a Customer Support Associate at SITEL INDIA, Chennai, I had the privilege of engaging with a diverse global customer base, which proved to be an incredible experience. This role significantly enhanced my communication and soft skills, as I provided support to customers from various countries. Interacting with individuals from different cultures allowed me to gain valuable insights and foster a deeper understanding of their unique perspectives. Overall, my time as a Customer Support Associate… Show more As a Customer Support Associate at SITEL INDIA, Chennai, I had the privilege of engaging with a diverse global customer base, which proved to be an incredible experience. This role significantly enhanced my communication and soft skills, as I provided support to customers from various countries. Interacting with individuals from different cultures allowed me to gain valuable insights and foster a deeper understanding of their unique perspectives. Overall, my time as a Customer Support Associate was an enriching and fulfilling journey. Show less
Cyril Jacob Education Details
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Gojan School Of Business And TechnologyMechanical Engineering
Frequently Asked Questions about Cyril Jacob
What company does Cyril Jacob work for?
Cyril Jacob works for Amazon
What is Cyril Jacob's role at the current company?
Cyril Jacob's current role is Account Manager.
What schools did Cyril Jacob attend?
Cyril Jacob attended Amet University Chennai, Gojan School Of Business And Technology.
Who are Cyril Jacob's colleagues?
Cyril Jacob's colleagues are Prakash Nadiger, Jihane Noubir, David Solarte, Samuel Amaral, Saliha Abdalmotalb, Alaa Chaaban, Poojan Baka.
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Cyril Jacob
Bengaluru -
Cyril Jacob
Palette People International Art Foundation /Kerala Chitrakala Parishath/ Artists Residency, VagamonKochi1gmail.com -
Cyril Jacob
Gdg On Campus Organizer 2024-25 | Computer Vision Engineer Trainee | Ai Enthusiast | Sophomore At Karunya UniversityJaipur
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