Czarina Querubin Email & Phone Number

• Provides implementation services to new and existing customers• Configures/customizes NetSuite application to meet customer’s business requirements• Conducts personalization and walkthrough sessions• Manages multiple projects simultaneously• Provides techno-functional support and continuous improvement recommendation to business processes.• Defines detailed functional requirements for automations and integrations to NetSuite and work with technical teams to design and test automations and integrations• Implements ERP, SFA/CRM or e-Commerce Solutions for the following process areas:o SRP / Project Managemento Record to Reporto Lead to Quoteo Order Managemento Design to Build / Item Managemento Inventory Managemento Procure to Payo Fixed Asset Managemento Marketing to ROIo Case / Support Managemento Electronic Bank Paymentso Bank Feedso Advanced NetSuite- Dunning- Advanced Revenue Management- Advanced Approvals- SuiteApprovals- Advanced PDF/HTML Layouts- Custom Workflowso Localization- UAE- Ireland- France- Germany- Sweden / Nordics• Architects custom blends of Educational offerings (online training, education consulting, change management, training documentation, etc.) to increase the Customer’s use of and satisfaction with their NetSuite solution• Creates curricula tailored to individual customer requirements and environment• Delivers quality educational experience by providing project management, training, oversight, and follow through with and for the customer• Develops and manages training and/or end user adoption solutions• Manages resource allocation, timeline, administrative and project management • Designs and presents solutions, articulates value propositions, and negotiates educational project specifics including identifying needs, developing agendas, determining and communicating scope, budget, and timelines, ensuring training readiness, managing training delivery, and documenting solutions and results

Manages Global CONCUR to SAP for Travel and Expense Implementation

• Owns all technical objects related for the following solutions for Procter & Gambleo Workflowo Travel and Expense Accountingo APload (flat files and XML)o E-Invoicing• Creates designs and implement enhancements globally for the solutions mentioned above• Handles Level 4 incident escalations for Accounts Payable Solutions• Ensures that all Accounts Payable solutions meet the business need

Global Implementation for CONCUR Travel and Expense• Leads the integration of CONCUR to SAP for Travel and Expense• Worked closely with operations and the 3rd party company (CONCUR) to formulate, gather, document and sign off on business requirements for Travel and Expense.• Coordinate the requirements with all parties involved (HR Module, Middleware, TCO, Cost Accounting, AP, Treasury, e-Connectivity, CONCUR, AMEX)• Created test scenarios and performed Systems Integration Testing/SIT and support to end users during User Acceptance Testing/UAT• Closely coordinated with senior leadership team (Account Delivery Managers, Service Delivery Managers, Resource Managers) on managing escalations and reporting status of tasks• Managed project timelines and overall project deliverables

• Managing customer demands, effort estimates, and FTE allocations• Coordinates closely with client on staffing needs/demands • Ensures that engagements are staffed on time with a resource that has a capability fit for the project• Managing escalations and performance of resources

• SAP FI-TR Project implementations (Continuous improvements for payment files) for P&G• Handles Level 4 incident escalations for Treasury and Banking• Creates designs and implement all enhancements globally for the following solutionso Payments (end-to-end)o In-House Casho Bank Reconciliationo Payment File configurationo Host-to-Host Bankingo Treasury & Risk Management• Ensures that the all Treasury and Banking solutions meet the business need• SAP S/4 HANA Banking Account Management Integration

• SAP OSB Release 36-37 and FPT OSS Notes Implementation• Spearheaded test case testing and defect resolution• Worked closely with operations to formulate, gather, document and sign off on business requirements for OSB implementations on SAP systems• Created test scenarios and performed Systems Integration Testing/SIT. Provided support to end users during User Acceptance Testing/UAT

• Offshore client manager and single point of contact for all Critical Business Process (CBP) concerns.• Ensures that Quality of Service (QOS) scores and SLA’s are meeting the contractual targets.• Reports CBP defects, QOS scores and service improvement plans (SIP) for SAP FI Payments and Banking Services (PBS) via monthly and bi-weekly communications.• Responsible for representing the SAP FI PBS to client meetings like State of the Business Review (SOBR) and Customer Service Review (CSR), etc. and escalation management calls• Responsible for ensuring that good relationship with customers is maintained

• Lead technical validator and approver for changes• Single point of contact in EMEA Region on technical concerns for all changes• Leads the SMEs on the technical assessment of changes on a dailybasis and is the final approver for all changes• Ensures that all changes are meeting the required CHM standards and that impact has been carefully assessed.• Responded to project escalations and presented compromises with project teams to ensure that there are no impact to the business and at the same time the quality of validations provided by TAB is not compromised• Lead meetings with project teams for the discussion of upcoming big changes• Plotted timelines for tasks/requirements alongside project teams to have smooth processing of changes and provide ample turnaround time to the Tech SMEs for validation• Set meetings with the Service Delivery Managers to address misses on change records and capability issues

• Handles escalation from Level 2 support teams, which includes high-level investigations and debugging as needed• Owner of problem management records and provides root cause analysis on high complex issues• Provided technical trainings to Level 2 specialists

• Worked closely with the project team and ensured that all requirements and changes are completed on time• Sent out frequent reminders for the completion of all change requirements to ensure that production deployment will not be delayed• Managed all of the project trainings and handover sessions• Monitored the critical treasury transactions to ensure proactive resolution of issues • Ensured that there are no open issues before handover of project support for each wave

• Technical validator of all Accounts Payable and Treasury and Banking Changes before production deployment• Coordinated with project teams and change owners for any suspicious transports and testing misses • Ensured that all project testing are complete and meet the requirements to avoid any possible impact to production

• Ensured that BCP contacts and process documents are up to date• Monitored overall BCP compliance at tower-level• Created Service Continuity Management Process documents and ensured that all of the FSS Teams are knowledgeable by conducting regular trainings and sending monthly communications

• Monitored the production environment and responded to event alerts from the production monitoring tools• Applied technical and functional knowledge to troubleshoot application issues with moderate risk/complexity• Collaborated with other support groups (Level 3 support, middleware, network, third party providers, etc.) if issues need to be escalated• Monitored the HP Service Manager ticketing queue and ensures timely update and resolution of issues• Responded to service requests as quickly as possible and within agreed SLAs• Created a a comprehensive and detailed blueprint of the bank statement process of the client