Customer Service Management
Current
Jan 2020 - Present
AeroLeads people directory · profile
Maria Célia Monteiro Email & Phone Number
Customer Service & Voice of Customer Manager at Hilti Portugal
at
Hilti Portugal
1 work email found
@hilti.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service & Voice of Customer Manager at Hilti Portugal
Location
Porto, Portugal
Company size
Who is Maria Célia Monteiro? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Maria Célia Monteiro is listed as Customer Service & Voice of Customer Manager at Hilti Portugal at Hilti Portugal, a with 103 employees, based in Porto, Portugal. AeroLeads shows a work email signal at hilti.com and a matched LinkedIn profile for Maria Célia Monteiro.
Maria Célia Monteiro previously worked as Customer Service Management at Hilti Portugal and On!Track Backoffice Manager at Hilti Portugal. Maria Célia Monteiro holds High School, Language Sector, 12Th from Colégio D. Duarte.
Company email context
Email format at Hilti Portugal
This section adds company-level context without repeating Maria Célia Monteiro's masked contact details.
mmonteiro@hilti.com
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AeroLeads found 1 current-domain work email signal for Maria Célia Monteiro. Compare company email patterns before reaching out.
Profile bio
About Maria Célia Monteiro
Experienced Customer Service Manager with a demonstrated history of working in the construction industry. Skilled in Team Motivation, SAP Implementation, Microsoft Word, Communication, and Databases. Strong information technology professional with a High School focused in Language Sector from Colégio D. Duarte.
Listed skills include Customer Service, Leadership, Team Building, Data Analysis, and 15 others.
Current workplace
Maria Célia Monteiro's current company
Company context helps verify the profile and gives searchers a useful next step.
Hilti Portugal
8 roles
Maria Célia Monteiro work experience
A career timeline built from the work history available for this profile.
On!Track Backoffice Manager
- Implementation of the new service On! Track project- Training for End Users & Sales Force- Contract parameterization in the Software- Supplier Coordination regarding labelling- Customer Support
Oct 2015 - Jan 2020
Voice Of Customer Manager
Team Leader experienced in:-analyzing transactions in Customer Care Handling, case by case-conducting pressure on internal departmentes as well as external partner, like carriers. -evaluating the adequacy and effectiveness of the internal controls over those activities.-reviewing transactions, documents, reports & methods for accuracy and effectiveness. -holding discussions with operating personnel to verify apparent deficiencies and to obtain explanations of and reasons for deficiencies. - catalysing root cause elimination-making oral & written presentations to management to recommend corrective action and suggest improvements in operations. -motivating team in conducting team work activities, in order to increase quickness in response and efficiency, as well as Training.-driving lean/continuous improvement methodologies throughout the organization, on basis of Customer Complaints, or others. -participating in special projects as needed.
Apr 2014 - Jan 2020
Customer Service Manager / Helpdesk
- Backoffice Support- SAP/R3 Implementation and End Users Training (Customer Service & Hilti Store Rep.)- Project & Process Implementation (Fluent English)- Outcalling management (Training CRM7)
Nov 2007 - Apr 2014
Sameday Supervisor
-Special Carrier Management (Medical, Charters, Air Cargo, dedicated vehicles etc)
May 2006 - Nov 2007
Major Account Handler/Customer Service
- Promote & Sell Carrier Services- Customer Engagement - Customer Complaint Handling & Special Support
Jan 2000 - May 2006
Customer Service Representative /Jet Service
Chronopost Portugal
- Customer Complaint Handling & Special Support
Nov 1989 - Feb 1995
Customer Service Representative
- Customer Complaint Handling & Special Support
May 1989 - Nov 1989
Team & coworkers
Colleagues at Hilti Portugal
Other employees you can reach at hilti.pt. View company contacts for 103 employees →
RF
Rogério Freire
Colleague at Hilti PortugalAmadora, Lisbon, Portugal
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IR
Inês Rato
Colleague at Hilti PortugalLisbon Metropolitan Area, Portugal
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SV
Sandra Vilar
Colleague at Hilti PortugalPortugal
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JU
João Ungaro
Colleague at Hilti PortugalVila Nova De Gaia, Porto, Portugal
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JM
José Miguel Pereira
Colleague at Hilti PortugalPorto, Portugal
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GN
Gustavo Nogueira
Colleague at Hilti PortugalPorto, Portugal
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JX
Jéssica Xavier
Colleague at Hilti PortugalLisbon Metropolitan Area, Portugal
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VS
Vicente Seborro
Colleague at Hilti PortugalLisbon, Portugal
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FF
Filipe Ferreira
Colleague at Hilti PortugalÉvora, Portugal
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NM
Nuno Marques
Colleague at Hilti PortugalLeiria, Portugal
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Rogério Freire
Colleague at Hilti PortugalAmadora, Lisbon, Portugal
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IR
Inês Rato
Colleague at Hilti PortugalLisbon Metropolitan Area, Portugal
View →
SV
Sandra Vilar
Colleague at Hilti PortugalPortugal
View →
JU
João Ungaro
Colleague at Hilti PortugalVila Nova De Gaia, Porto, Portugal
View →
JM
José Miguel Pereira
Colleague at Hilti PortugalPorto, Portugal
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GN
Gustavo Nogueira
Colleague at Hilti PortugalPorto, Portugal
View →
JX
Jéssica Xavier
Colleague at Hilti PortugalLisbon Metropolitan Area, Portugal
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VS
Vicente Seborro
Colleague at Hilti PortugalLisbon, Portugal
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FF
Filipe Ferreira
Colleague at Hilti PortugalÉvora, Portugal
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NM
Nuno Marques
Colleague at Hilti PortugalLeiria, Portugal
View →
1 education record
Maria Célia Monteiro education
-
Colégio D. Duarte
FAQ
Frequently asked questions about Maria Célia Monteiro
Quick answers generated from the profile data available on this page.
What company does Maria Célia Monteiro work for?
Maria Célia Monteiro works for Hilti Portugal.
What is Maria Célia Monteiro's role at Hilti Portugal?
Maria Célia Monteiro is listed as Customer Service & Voice of Customer Manager at Hilti Portugal at Hilti Portugal.
What is Maria Célia Monteiro's email address?
AeroLeads has found 1 work email signal at @hilti.com for Maria Célia Monteiro at Hilti Portugal.
Where is Maria Célia Monteiro based?
Maria Célia Monteiro is based in Porto, Portugal while working with Hilti Portugal.
What companies has Maria Célia Monteiro worked for?
Maria Célia Monteiro has worked for Hilti Portugal, Tnt, Chronopost Portugal, and Dhl Express Nederland.
Who are Maria Célia Monteiro's colleagues at Hilti Portugal?
Maria Célia Monteiro's colleagues at Hilti Portugal include Rogério Freire, Inês Rato, Sandra Vilar, João Ungaro, and José Miguel Pereira.
How can I contact Maria Célia Monteiro?
You can use AeroLeads to view verified contact signals for Maria Célia Monteiro at Hilti Portugal, including work email, phone, and LinkedIn data when available.
What schools did Maria Célia Monteiro attend?
Maria Célia Monteiro holds High School, Language Sector, 12Th from Colégio D. Duarte.
What skills is Maria Célia Monteiro known for?
Maria Célia Monteiro is listed with skills including Customer Service, Leadership, Team Building, Data Analysis, Microsoft Office, Strategic Planning, Project Management, and Back Office Operations.
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