Key missions:- I managed L&D projects from kick off to release, using ADDIE and Agile approaches, including budget monitoring and resources and stakeholder management- I provided Learning Experience Design (LXD) consultancy across a range of learning modalities - face-to-face and virtual classrooms, eLearning, microlearns, videos, job aids and animations- I developed and implemented strategies and guidance on topics including local implementation, technology and tools, assessment and evaluation, learning engagement- I worked with Subject Matter Experts (SMEs), digital developers and learning specialists to create training materials that meet the learning needs and are aligned with design best practice- I coached and upskilled team members on team processes, leadership skills, learning experience design- I wrote and facilitated non-technical content, e.g. Train the trainer workshops and onboarding sessions for new hires and secondees- I contributed to the creation and improvement of templates and processes- I identified Learning Effectiveness actions by reviewing feedback from learners, trainers and L&D teamsAchievements:- I redesigned several learning programmes to ensure they meet the learning needs and provide the best learning experience to learners and are aligned with the L&D strategy to improve learner engagement and experience, make better use of classroom classroom time and make best use of digital tools and technologies- I developed and implemented a centrally-delivered blended training programme to address a training need from several territories that didn’t have the trainers and resources to train their learners locally- I led the conversion from face-to-face classroom to virtual classroom of our materials (including trainer guidance) to support territories as they adapted to a remote (and later hybrid) working environment and to ensure a consistent learning experience

Key missions:- I contributed to the development and implementation of learning strategies and projects - I managed the development of new face-to-face and digital courses and the maintenance of existing courses- I managed the team of L&D and eLearning coordinators, providing coaching and upskilling opportunities, allocating work and projects and managing workload- I supervised a pool of 30+ freelance SMEs and trainers, allocating them to projects and providing coaching and feedback- I maintained quality assurance and provided trainer support: monitor trainees’ course evaluation and trainers’ feedback to identify development needs to be addressed at the annual Trainer Seminar- I managed the Learning Management System (LMS): be the lead administrator, engage with the vendor, evaluate the performance of the LMS ensuring it is fit for purpose- I liaised with stakeholders across the sector to identify emerging training needs in the UK, managed the annual Training Needs Analysis (TNA) survey and analysed the results of the survey to inform priorities, including courses development and learning effectiveness- I monitored and analysed KPIs to produce monthly, quarterly and annual reporting- I managed the training budget: forecast annual expenditure, ensure actuals are within budgets and review budget reports to amend forecast accordinglyAchievements:- I improved the planning strategy which resulted in reduced expenditure and optimised course enrolment- I worked with stakeholders to develop and launch a new sector-wide accreditation to ensure a quality and consistent approach across the sector- I managed the LMS Tender: I led the cross-team project, wrote the Request for Proposal, reviewed vendor proposals and met with vendors to make the final decision to produce a LMS with user experience at its core and fit for purpose- I created branding guidelines to ensure quality and consistency of training materials and increase brand awareness

Key missions:- I coordinated the delivery of the training programme in England and Wales (face-to-face and digital)- I managed projects across the L&D team, including course design, development and implementation- I worked with SMEs to manage the annual updates to training materials, including scoping and reviews- I managed the training website and provided first tier support for the LMS to maintain quality customer service for learners and trainers- I continually sought to improve the efficiency of all processes relating to learning delivery, including improvements in work practices and processesAchievements:- I created training delivery guidelines and best practice for trainers to provide them with clear goals and ensure consistency and quality the training programme and identify development and coaching opportunities- I researched ways of reaching new target audiences in line with our eligibility policy and collaborated with the brand engagement and marketing teams to develop marketing brochures to increase course enrolment

I managed the training plan for 3,500+ employees.Key missions:- I created the training plan, managed training requests, built and monitored the training budget- I audited individual and group training needs- I managed relationships with internal and external stakeholders- I analysed training feedback from learners and trainers- I optimised the funding of training via accredited collection organisms

I managed a portfolio of 30+ training courses (face-to-face and digital), designed for Orange’s 3000+ internal trainers community.Key missions:- I designed classroom, digital and blended training, evaluating programmes and providing feedback- I managed the training calendar, keeping track of registration and participation rates- I moderated the trainers’ online community

- I wrote and published job adverts on selected job-boards- I sourced, screened and pre-selected candidates- I conducted interviews (in French and English) and checked references- I prepared candidate introductions to clients