César Caballero

César Caballero Email and Phone Number

Client Relations Manager | Process Optimization | Team Leadership | Multilingual Communicator | Training & Development | Problem Solver | Data Analysis | Risk Management & Compliance | Continuous Improvement & Excellence @ Earnest Homes
César Caballero's Location
Mateare, Managua, Nicaragua, Nicaragua
About César Caballero

Enthusiastic and creative individual with strong communicational skills. 4+ years experience in the BPO industry and customer care and relations acting as facilitator on process and product learning and highly engaging developmental content creator.Multidisciplinary bilingual professional committed to quality and service with human warmth. My dedication and discipline have allowed me to develop my skills in team management, quality assessment, coaching and development as a planner and facilitator.Best known for being detail-oriented, highly organized, projecting self-confidence and an impeccable image in personal production with excellent ethical and moral principles.My goal is to maintain and share high standards of service and innovation.

César Caballero's Current Company Details
Earnest Homes

Earnest Homes

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Client Relations Manager | Process Optimization | Team Leadership | Multilingual Communicator | Training & Development | Problem Solver | Data Analysis | Risk Management & Compliance | Continuous Improvement & Excellence
César Caballero Work Experience Details
  • Earnest Homes
    Market Development Associate
    Earnest Homes Jan 2024 - Present
    Los Angeles, California, United States
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  • True Realty
    Lead Manager
    True Realty Jan 2023 - Oct 2023
    Denver, Colorado, United States
    View
  • Remitly
    Transaction Risk Investigator
    Remitly May 2021 - Jan 2023
    Managua, Managua, Nicaragua
    Oversee daily fraud screening and compliance workflows ensuring timely delivery of customertransactions. Responsible for investigating suspicious activity and escalating cases whereregulatory reports may be required. Help to ensure strong process for risk management andgovernance on fraud prevention and control.
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  • Sitel
    Subject Matter Expert
    Sitel Oct 2018 - Oct 2020
    Managua, Nicaragua
    Grant quality of service according to campaign and company's guidelines and policies with new agents and outliers. Prepare and deliver training. Personnel management
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  • Sitel
    Customer Service Representative
    Sitel Jan 2018 - Sep 2018
    Managua, Nicaragua
    Professionally handle incoming customer's credit cards inquiries
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  • Ollie Handicraft
    Owner
    Ollie Handicraft Feb 2016 - Feb 2019
    Managua, Nicaragua
    Person in charge of quality assurance, income and expenses control and logistics and sales
  • Athletic Gym
    Community Manager
    Athletic Gym Apr 2016 - Jan 2018
    Managua, Nicaragua
    Person in charge of content creation and marketing strategies planning for social media. Performance analysis and advertising management
  • Conecta Publicidad
    Administrative Assistant
    Conecta Publicidad Jun 2014 - Jan 2018
    Managua, Nicaragua
    Audiovisual production, events planning and logistics, personnel supervision, social media performance analysis, accounting and marketing strategies planning
  • Csc Ingenieros
    Operations Assistant
    Csc Ingenieros Feb 2016 - Jul 2016
    Managua, Nicaragua
    Person in charge of expenses management, surveying assistance, constructiom projects management and logistics and development of architectural plans

César Caballero Education Details

Frequently Asked Questions about César Caballero

What company does César Caballero work for?

César Caballero works for Earnest Homes

What is César Caballero's role at the current company?

César Caballero's current role is Client Relations Manager | Process Optimization | Team Leadership | Multilingual Communicator | Training & Development | Problem Solver | Data Analysis | Risk Management & Compliance | Continuous Improvement & Excellence.

What schools did César Caballero attend?

César Caballero attended Keiser University, Universidad Nacional Autónoma De Nicaragua Unan-León.

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