César Orozco Email and Phone Number

Leader in Implementation and Certification of Continuous Improvement Projects for the branch network, with a primary focus on customer satisfaction. Responsible for opportunity analysis, utilizing Google Data Studio for reports and management dashboards. Tracked, controlled, and improved the Net Promoter Score, (NPS) across the branch network, driving growth of the indicator in all eight divisions.

Country Quality Leader, Administrator of the FARO corporate tool, incident management, fraud circuit oversight, and management of tool updates with Holding. Responsible for the creation of reports and corporate presentations for senior management at S&P Mx.Managed and developed KPIs and objectives by building blocks. ISO 9001:2015 Leader, introducing AMEF as a risk management tool. Integrated Aris for process mapping and manual development. Training Front for E-learning updates across the network and managed internal training for the department, coordinating schedules and enrollments with suppliers. Continuous Improvement Leader for BEX, managing and fulfilling Holding's requirements for the initiative, using Google Data Studio for reports and dashboards. Developed and updated SOMOS BBVA – Security & Protection Mx site and tracked its performance via Data Analytics. UX Front for survey modifications and the NPS attributes within the department.

Developing, control and monitoring of continuous improvement projects, 5s, reengineering and process mapping, bassed on ISO 9001 quality control system

Production team leader