D Brown Email & Phone Number

Norcross, Ga

Project Set Up – Ensures that proper tools are in place prior to the beginning of a project.o Develops comprehensive understanding of project strategy and employs this throughout the project set-up.o Ensures that there is a schedule in place during project set up that reflects that project strategy and is sufficient to complete project within customers’ expectationso Develops, documents, and distributes general conditions in the early phases of project plan based on the project strategy.o Engages multiple Telaid teams including Onboarding, Engineering, IT, Accounting, Service Delivery, Support Services, and Sales to ensure expectations are clear, roles and responsibilities are set, and project scope is defined.o Functions as single point of contact to customer for one or many projects. May have specialization by project type (rollout / construction) or technology (security / wireless).o Participates in Project Kickoff Meetings to understand project scope of work and specific duties and responsibilities for all assigned projectsProject Execution – Leads job and team to deliver projects via Telaid’s Proven Process.o Executes each project phase including Kick-Off, execution, monitoring, and closing.o Collaborates with onboarding, service delivery, and project support teams in the up-front set up of projects to ensure profitability, client satisfaction and the best field resources for the job.Financial Management – Achieves budget control and profit goals for each project.o Ensures timely and accurate completion of all Telaid’s financial processes.o Uses financial reporting data to quickly identify potential and existing issues that could lead to subpar financial performance and immediately addresses these issues.o Aggressively and proactively manages financials and creates an atmosphere where clients and direct reports understand the importance of timely payments to vendors and invoices to the customer.

Home

Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. Doing this while supervising, directing & motivating teams of multi-discipline contractors & employees.I have the ability to manage multiple projects Simultaneously and under pressure. Strong attention to detail and focus on task completion. I build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. Define and initiate projects, as I manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent. Coach, mentor and lead personnel within a technical team environment. Present periodic Dashboard reports on the current program, future opportunities and client issues. Experience of managing change within CRM.Traveling 5-10% to client locations to build a relationship for future growth opportunities.

From Home

As a Project Coordinator I am responsible for interfacing with our clients and responding to their service delivery needs in a timely fashion. I take a lot of pride in knowing the product & services that our clients are providing to their customer. In this role I am responsible for acting alone with all service delivery requirements. As a Project Coordinator I excel with having great decision making, problem-solving & communication skills. I’m also responsible for dispatching service & install tickets for multiple clients across the US & Internationally. Working with technicians to negotiate pricing for the task assigned and then dispatched basic troubleshoot, installation of cabling and other network infrastructure products. Worked with voice, data, VoIP and telephony services. Generated work tickets using MS Excel and emailed the tickets out in the field. Managed the service tickets, making sure that the scheduled tickets were met to provide ultimate customer service satisfaction and made sure to retrieve the documentation from the field in a timely fashion.Trainer of our SDCs (Service Delivery Coordinators) responsible to manage and train our SDCs on all admin functions as they would assist us on major roll-outs and projects. I am also responsible for managing at least one SDC on large projects.Prepared invoices for all service tickets and bill them out to the customer. Also had to approve sub vendor payment to be processed by the accounting department. Once all was complete, we have to file all folders away in the filing room by client name then PO#. During a short 2 month employee recognition program, I won the 2nd Employee of the Month Award.

Norcross, Ga

Responsibilities include the creation of our Field Engineer database by sourcing for new vendors. Reviewing the vendors certifications/qualifications and determine if they will be a good fit to serve our accounts. Maintained a good relationship with the vendors to ensure that they stay aboard with the company and to make sure that they are maintaining a professional attitude while onsite. Running bulk emails sourcing for vendors to handle our domestic and international clients. Created & maintained MapPoint with the vendor locations, rates and contact information. Sourcing for various skill sets to include computer hardware maintenance, complex networking, mid-range server, point of sales and scanner scale field engineers.Daily maintenance of all Field Engineer profiles in the database. Kept track of all contracts, W9 and general liability insurance forms.Invoicing- Responsible for maintaining many different excel spreadsheets and processing the vendors invoice upon completion of a service call. Running weekly invoicing reports to show how many invoices were processed on each day. Handling all invoice discrepancies and following up on invoice statements. Rate Negotiations- worked with the vendors to negotiate a lower rate to increase gross profit. Lead Project Manager of various implementation projects to include the sourcing, dispatching and invoicing of a large roll-out. Trained on various client software systems for data entry and the uploading of various documents.

Duluth, Ga

Dispatching service & install tickets for multiple clients across the US & Internationally. Work with technicians to negotiate pricing for the task assigned and then dispatched basic troubleshoot, installation of cabling and other network infrastructure products. Worked with voice, data, VoIP and telephony services. Generated work tickets using MS Excel and emailed the tickets out in the field. Managed the service tickets, making sure that the scheduled tickets were met to provide ultimate customer service satisfaction and made sure to retrieve the documentation from the field in a timely fashion. Used COINS & GUI to set up the PO# for tracking. Maintained all tickets on an excel spreadsheet. Having weekly meetings to discuss the status of all open tickets. Worked with Ops Management & Project Managers for large scale projects exceeding 5,000 in gross profit. Assisted with the preliminary screening to locate the technician for the install. Reported to the VP for our various accounts, making sure that the install was up to ANSI code. Walker technician through the pinging process and setting up an IP Address. Prepared manuals for billing the customers. Hired and trained new Project Coordinator. Having 2 employees report directly to me. Also generated bid & quotes based on labor & material cost and marking it up 1.54%. Took customer provided Pos and generated a cost analysis for what the project would bring in to the company. Roll- OutsI worked on multiple 1,000+ site roll- outs for our clients, managing anywhere from 100-300 tickets at a time. Had to prepare a tentative schedule in a short amount of time. Had to get the vendors to agree to set pricing in order to meet our 35% gross profit. InvoicingPrepared invoices for all service tickets and bill them out to the customer. Also had to approve sub vendor payment to be processed by the accounting department. Once all was complete, we have to file all folders away in the filing room by client name then PO#.

Norcross

Served as direct assistant to the senior technical recruiter. Screened 100+ candidates a day for potential engineering and technical career opportunities. Trained new office personnel on Lotus Notes, MS office, and the company's internal system. Covered the front desk as needed.

Tucker, Ga

Customer Service Rep promoted to Human Resources Recruiter Started out on the customer service call center floor, taking inbound and outbound calls. Providing 1st and 2nd level support for clients, customers and internal employees. We worked as a third party company handling the over-flow inbound and outbound calls for several technical companies. Receiving 100+ calls daily. Received a customer service award in Feb, 1999. Promoted in March 1999 to Human Resources Department as a Technical Recruiter Setting and giving my own interviews. We used the newspaper, internet, staffing agencies, job fairs, referrals to source for the candidates that we needed. Worked on spreadsheets, making schedules, pulling files, making files, keeping track of all temporary employees, and making sure that the temp employees roll over to perm Aegis’s employees after 90 days, did new hire orientations and showing the facility to new employees, kept track of the many different position that we would try to fill in-house. Dealing with payroll issues, making sure the proper changes were made, taking walk-ins, doing open-house interviewing as many people possible in one day, meeting all goals.