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D Das is listed as #Certified Scrum Master. Versatile Leader with 14 years of experience in International Customer Operations, Digital Advertising, and IT Advanced Integration. based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for D Das.
D Das previously worked as Team Lead Ad Operations at Affinityx and Process Manager at Eclerx. D Das holds Bachelor Of Arts - Ba, English Language And Literature, General, 1St from Isbm University.
Certified Scrum Master with over 14 years of experience in International Customer Operations and Digital Marketing. Currently serving as a Sr. Program Manager in an IT Advanced Integration company, specializing in Cloud Computing and Data Management. Renowned for driving operational excellence, executing successful digital marketing strategies, and leveraging data-driven insights to optimize customer experiences. A strategic thinker with a global perspective, known for building high-performing teams and consistently exceeding business objectives. Ready to contribute expertise to a dynamic organization focused on customer satisfaction and digital marketing effectiveness.
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Pune, Maharashtra, India
As a Team Leader in Ad Operations, I managed a team of 30 FTEs, overseeing Ad Traffickers and Sales Coordinators. Ad Traffickers focused on ensuring a seamless ad operation flow, including ad trafficking and optimizing underperforming campaigns. Sales Coordinators were responsible for addressing client queries and providing timely responses related to.
Pune, Maharashtra, India
As a Process Manager, I was responsible for ensuring daily business deliverables align with business requirements. I led a team of 100+ FTEs, overseeing smooth operations during both WFO and WFH, conducting pre and post-shift huddles, sharing process and business updates from clients, participating in client calibrations, organizing quality and operations.
Pune, India
As a Team Leader of Operations, I was responsible for ensuring the team meets monthly collections targets by breaking them down into achievable daily targets. Key responsibilities include attendance and leave management, compliance with quality matrix, intervention in live calls for conversion, conducting one-to-one and team meetings, fostering strong team.
Pune Area, India
As a Process Leader Operations, my responsibilities included ensuring the team met daily, weekly, and monthly CSAT targets, managing attendance and leaves within shrinkage percentage, ensuring adherence to quality metrics, participating in live chat escalations, conducting regular team meetings, organizing biweekly quality sessions, identifying advisors'.
Pune Area, India
As a customer service executive, focused on delivering excellent customer service with end-to-end ownership. I handled postpaid mobile queries, and provided comprehensive assistance, and support, including live call or chat assistance and system navigation. Additionally, I assisted the team leader during briefings, circulated daily process updates.
Pune Area, India
Started off with 3 years in front-line customer services, assisting 3 Mobile UK customers in resolving queries with a focus on delivering excellent service through precise process knowledge and efficient system navigation. Subsequently, spent 2.8 years in Internal Audits, specifically as a fraud analyst, reviewing new contract applications, identifying.
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D Das is listed as #Certified Scrum Master. Versatile Leader with 14 years of experience in International Customer Operations, Digital Advertising, and IT Advanced Integration..
D Das is based in Pune, Maharashtra, India.
D Das has worked for Affinityx, Eclerx, Credence Resource Management, Llc, Capita India, and Vodafone.
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D Das holds Bachelor Of Arts - Ba, English Language And Literature, General, 1St from Isbm University.
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