D. Devi Shah, Mba Email & Phone Number

Brooklyn, Queens, Nassau & Suffolk

• Maximize people efficiency through zone staffing, scheduling, & retention activities
• Responsible for hiring and onboarding of new employees, vacation/absence scheduling for Zone’s 200+ employees and progressive discipline/coaching process for current employees in a union environment
• Manage safety expense and priorities including investigations, follow up, and any OSHA requirements
• Conduct coaching sessions with DSLs to support safety, staffing, bidding, retention and cost reduction initiatives
• Driving culture and engagement for all frontline and DSLs to create a cohesive zone between locations

NYC, Long Island

• Activate local and national marketplace initiatives and promotions to build brand development and maximize brand performance
• Leading a team of sales representatives to increase sales and service in high volume, high visibility accounts including mass merchandiser, grocery & club accounts
• Set productivity and service targets and ensure proper resource allocation between accounts
• Maintain process improvement to further enhance productivity of PepsiCo’s selling and delivery model

NYC, Queens

• Design and execute merchandise strategies to increase traffic and profit margin within Franchise and Corporate stores to ensure operational excellence and optimal guest experience
• Work with store operators and franchisees to develop, update and execute annual budgets and quarterly business plans

Greater New York City Area

• Responsible for managing the highest volume district in the region with flagship store included
• Hiring, coaching and retaining a team of high-performing property managers ensuring compliance to company standards and encouraging sales-focused and customer-centric behaviors
• Maintaining and developing existing and new customers, while optimizing quality of service, business growth and customer satisfaction

Nassau, Suffolk, NYC Boroughs

• Responsible for development and growth of car and truck rental revenue in off airport district (36 stores) across multiple brands- Avis Car, Budget Car, Budget Truck & Zipcar
• Maintained and developed existing and new customers, while optimizing quality of service, business growth and customer satisfaction
• Identified, responded and solved business issues for customers by providing solutions that add value

Long Island, NY

• Managing multiple car and truck off-airport locations for Long Island territory
• Monthly reviews of P&L statements, goal setting and action plans to exceed set targets
• Generating multi-million dollar revenue and reducing expenses to achieve profitability
• Training agency operators to increase ancillary sales revenue and counter sales effectiveness
• Strategic pricing through trend analysis, available fleet and competition status
• Making effective sales calls/sales blitz to obtain volume and accounts for locations

NY & NJ

• Managed a large group of union and non-union employees to hit productivity goals
• Forecasted rental numbers for all Budget airport districts in NY/NJ area
• Reduction of idle days to decrease depreciation costs and increase utilization
• Oversaw partnership with Allstate for all airport districts in NY/NJ/CT

• Managed and trained a team of dispatchers & drivers to improve customer satisfaction in roadside for entire North East area
• Increased employee productivity to save costs on vendors
• Implemented new customer service software to reduce call time and retrieve client information
• Coached and developed staff on positive customer relations