D. Devi Shah, Mba Email & Phone Number

Brooklyn, Queens, Nassau & Suffolk

• Maximize people efficiency through zone staffing, scheduling, & retention activities• Responsible for hiring and onboarding of new employees, vacation/absence scheduling for Zone’s 200+ employees and progressive discipline/coaching process for current employees in a union environment• Manage safety expense and priorities including investigations, follow up, and any OSHA requirements• Conduct coaching sessions with DSLs to support safety, staffing, bidding, retention and cost reduction initiatives• Driving culture and engagement for all frontline and DSLs to create a cohesive zone between locations

Nyc, Long Island

• Activate local and national marketplace initiatives and promotions to build brand development and maximize brand performance• Leading a team of sales representatives to increase sales and service in high volume, high visibility accounts including mass merchandiser, grocery & club accounts • Set productivity and service targets and ensure proper resource allocation between accounts• Maintain process improvement to further enhance productivity of PepsiCo’s selling and delivery model

Nyc, Queens

• Design and execute merchandise strategies to increase traffic and profit margin within Franchise and Corporate stores to ensure operational excellence and optimal guest experience• Work with store operators and franchisees to develop, update and execute annual budgets and quarterly business plans

Greater New York City Area

• Responsible for managing the highest volume district in the region with flagship store included• Hiring, coaching and retaining a team of high-performing property managers ensuring compliance to company standards and encouraging sales-focused and customer-centric behaviors• Maintaining and developing existing and new customers, while optimizing quality of service, business growth and customer satisfaction

Nassau, Suffolk, Nyc Boroughs

• Responsible for development and growth of car and truck rental revenue in off airport district (36 stores) across multiple brands- Avis Car, Budget Car, Budget Truck & Zipcar• Maintained and developed existing and new customers, while optimizing quality of service, business growth and customer satisfaction• Identified, responded and solved business issues for customers by providing solutions that add value

Long Island, Ny

• Managing multiple car and truck off-airport locations for Long Island territory • Monthly reviews of P&L statements, goal setting and action plans to exceed set targets• Generating multi-million dollar revenue and reducing expenses to achieve profitability • Training agency operators to increase ancillary sales revenue and counter sales effectiveness • Strategic pricing through trend analysis, available fleet and competition status• Making effective sales calls/sales blitz to obtain volume and accounts for locations• Recruiting prospective operators and dealers by recognizing talent for growth and ability to drive results• Audit operators’ performance, reports and locations to ensure regulatory compliance

Ny & Nj

• Managed a large group of union and non-union employees to hit productivity goals• Forecasted rental numbers for all Budget airport districts in NY/NJ area• Reduction of idle days to decrease depreciation costs and increase utilization • Oversaw partnership with Allstate for all airport districts in NY/NJ/CT

• Managed and trained a team of dispatchers & drivers to improve customer satisfaction in roadside for entire North East area • Increased employee productivity to save costs on vendors • Implemented new customer service software to reduce call time and retrieve client information • Coached and developed staff on positive customer relations