Worked on Dynamics 365 Version 9, upgraded to V 9.xx from V 8.xx also with the business transformation team and the SAP technical team to review and support best practice for implementing the requirements. Configuring, customizing and providing technical support to corporate CRM systems. Configuring the MS Dynamics CRM forms, screens, and views, and reports around the customer needs for an interface. Involved in customization of tools to customize system components such as forms, views, entities, attributes, relationships, and entity mapping. Using Dynamics 365 / Power Apps implemented, support and enhance custom applications using Dynamics 365 and Power Apps Model Driven frameworks, as well as using out of the box Dynamics applications for business needs such as Sales and Service Hubs. Designed and developed Power BI graphical and visualization solutions with business requirement documents and plans for creating interactive dashboards.

Customized MS Dynamics CRM 2013 application based on the business requirement. Created organizations, business units, Teams and their relationships. Created Custom Entities, Custom attributes for individual business entities in MS Dynamics CRM 2013, according to their business requirement. Built some Power Apps Component Framework (PCF) controls for better UI visualizations. Created custom CRM Plugins and Workflows using C#. Shell scripting (bash) to schedule and automate processes including full and incremental backups. Effectively used Team Foundation Server (TFS) 2010 to manage projects throughout their lifecycle. Design, develop, test, document, deploy, and support high quality business solutions on CRM platform

Imported Contacts from existing application into MS Dynamics CRM 2015 using the WCF Service. Worked on setting up relationship between System & Custom entities. Customized client-side validations and accessed data within the HTML controls using JavaScript. Installed and Configured MS Dynamics CRM 2015 system, configured server instance for development and testing. Used Advanced Find feature of MS Dynamics CRM 2015 and created multiple views of System entities.