Managing Director And Service Delivery Head
Bengaluru Area, India
AXA Technology Services India (ATSI), a fully owned subsidiary of AXA Technology Services (ATS) which is a Global Captive IT Services organisation for AXA S.A. ( Paris, France). ATSI has been setup in India to provide off-shore services in IT Infrastructure, Application Development & Support domains to ATS entities located worldwide and manage/ provide IT support to AXA companies in India.As the Country Service Delivery Head for AXA Technology Services India, I have held the responsibility for managing service delivery for following service delivery perimeters : 1. Managing offshore Service Delivery (Managed Services) for clients ( AXA companies ) located in Europe, North America and AsiaPac regions. 2. Managing IT Infrastructure, Application Development & Support for AXA Companies in India – AXA BS (BPO), Bharti-AXA and BOI-AXA jv companies (Life, P&C, Asset Management ) [ 15,000+ users across 200 + locations across India. ]3. Management of AXA’s Strategic Regional Data-centers in Singapore supporting AXA companies in AsiaPac region. Responsibilities included : > Defining Vision and Long term strategic roadmap for the organisation, > Managing Service Delivery - Operations, Projects, Global Programs> Client Relationship Management - At CXO , board levels as well as with mid management leaders> New Service Development & deployments > Managing Commercial activities and Partner engagements - with Global , Regional (Asia), India based suppliers> Data Security , Risk and Crises Management> Oversight to Finance, HR functions / activities.