Derrick Lewis Email & Phone Number

Richmond, VA, US

Richmond, Virginia, United States

• Designing interface content for new features in electronics design desktop software, a hardware development web app, and an account/billing management system.
• Collaborating with a team of UX Designers and Product Managers in Figma, ensuring alignment with brand guidelines, user needs, and elevating the overall customer experience.
• Developing documentation in Confluence to define UX writing best practices for voice and tone across Altium’s desktop software and SaaS products.
• Reviewing customer interviews to understand pain points and needs of new personas, ensuring UX content resonates with Altium’s expanding target market.
• Leveraging ChatGPT and other AI-driven tools to enhance and streamline the content creation processes.

Richmond, Virginia, United States

• Fostered seamless communication between development, QA, and product teams building custom enterprise web applications to ensure alignment with project goals and timelines.
• Served as the Scrum Master for a 10-person design and development team building an enterprise application for the education industry, and mentored the group on Agile development best practices to optimize productivity.
• Partnered with a Product Manager to prioritize a backlog of user stories and bug fixes in Azure DevOps for Web Developers and QA Engineers, which enabled the team to meet or exceed sprint planning objectives.
• Coordinated bi-weekly sprint retrospectives for two product teams, which included facilitating discussions, documenting feedback, and assigning action items to improve team performance.
• Led bi-weekly sprint planning and backlog grooming sessions for a 5-person design and development team building a custom web application for an enterprise logistics company.
• Analyzed team sprint performance via burndown and velocity, and used these metrics to define and optimize team capacity during sprint planning.

Manassas, Virginia, United States

• Oversaw the development, testing, and deployment of 10 updates for a Massively Multiplayer Online Role-Playing Game (MMORPG) played by over 2,000 daily active users.
• Managed the daily operations of a game development studio and planned work for 3D Artists, Game Designers, and Game Developers in Jira.
• Collaborated with Lead Designer to plan epics, write user stories, and prioritize bug fixes to align with product requirements and release plans.
• Directed the design and implementation of a game subscription service, earning ~$15K in monthly revenue.
• Managed the interviewing, hiring, and onboarding process for remote and on-site employees and contractors.
• Tracked and documented product sales and expenses, and provided comprehensive financial reports to CEO on a monthly basis to aid in business decision-making.

San Diego, California, United States

• Defined and executed content strategy for an electronics design blog, The Nest.
• Researched and wrote technical and marketing blog articles for an electrical engineer audience.
• Collaborated with a Product Marketing team to define messaging for a new electronics design tool.

San Diego, California, United States

• Developed copy for global and regional marketing campaigns, ensuring consistent brand voice and messaging for an engineering audience.
• Partnered with technical experts to develop product marketing materials and sales tools for the release of new electronics design software.
• Managed the daily workflow of a Marketing Content Writer, ensuring timely content delivery and maintaining quality standards.

Poway, California, United States

• Collaborated with a customer service team to resolve support requests through phone, chat, and email.
• Developed a new user onboarding program that delivered live and on-demand webinars, and tutorial articles for an internet telephone service (VoIP).
• Collected customer feedback about webinar registrations, attendance, and presentation quality and reported results to CMO on a monthly basis.