Overseeing all aspects of brokerage

AppleCare – Corporate OfficeLiaison between clients to multiple departments (including overseas) and management levels to clearly communicate and problem solve while upholding state of the art customer service and maintaining integrity of company expectations.Relying on intuition under pressure, comfortably navigating technical environments and using refined people skills to maneuver through ambiguity and exceedingly difficult scenarios.High volume of case ownership and effectively prioritized under strict metrics to achieve monthly goals Analyze and resolve a variety of complex issues between customers, logistics and technical support Excellent verbal and written communication skills, versatility, multitasking across systems and applications and multiple platformsAccurately translating and transcribing complex information within narrow timeframes Unsupervised time management to maximize efficiency Team focused to achieve monthly goals on a larger scale