David Silva Email & Phone Number

Houston, Tx, Us

Beaverton, Oregon

Portland Y Alrededores, Oregón, Estados Unidos

Provide workload estimation, develop and testing of projects to be aligned with the business needs.Attending on-site daily meetings with process owners, tracking status of current projects. Contributes and reviews recommendations for technical solutions. Resolves issues and determines options for issue resolution and risk mitigation.Enforces architecture, governance, security, ITIL v3 and global process standards to system changes and deployments. Coordinates compliance issue… Show more Provide workload estimation, develop and testing of projects to be aligned with the business needs.Attending on-site daily meetings with process owners, tracking status of current projects. Contributes and reviews recommendations for technical solutions. Resolves issues and determines options for issue resolution and risk mitigation.Enforces architecture, governance, security, ITIL v3 and global process standards to system changes and deployments. Coordinates compliance issue identification and remediation. Collaborates with other teams on integration needs/design. Show less

Anchorage Y Alrededores, Alaska, Estados Unidos

Lead Consultant/Developer for Service Now implementation in Alyeska Pipeline Service Company.Main Application configured: Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Configuration Management.Key Factors in implementation: SSO, LDAP, SAML, integration with HP uCMDB.

Anchorage Y Alrededores, Alaska, Estados Unidos

Implementation of new ServiceNow ITSM tool for Alyeska Pipeline Service Company replacing entire BSM Remedy tool, following ITIL principles and ServiceNow best practices, with a continuous interaction with the client.Configuration of Service Now platform, including Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, Asset Management, Configuration Management, Knowledge Management, Access Control List, workflows, notifications… Show more Implementation of new ServiceNow ITSM tool for Alyeska Pipeline Service Company replacing entire BSM Remedy tool, following ITIL principles and ServiceNow best practices, with a continuous interaction with the client.Configuration of Service Now platform, including Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, Asset Management, Configuration Management, Knowledge Management, Access Control List, workflows, notifications, Service Level Agreement, new applications development based on Clients Request, implementation of integration with HP UCMDB, and configuration of SSO, LDAP, SAML and MID Server.Workshops given in client office to business owners including following topics: Users and Roles, Security, Integrations, and OOB ServiceNow applications.Constant creation and development of Business Rules, Client Scripts, GlideRecords, UI Actions, Record Producers, Jelly scripts, UI Macros and UI Pages.Lead of ServiceNow implementation team for the transition project, tracking goals and as well as guiding and clarifying team members doubts or work stoppers, technically and process related.Principal point of contact with ServiceNow customer division.Tracking of tickets in HI Customer Service System Platform and continuous participation in Service Now Community. Responsible of Update Sets migration from Dev to QA and Production instance.Manage production and non-production upgrades and instances backups and cloning. Show less

Guadalajara Y Alrededores, México

- Development of whole new implementation of GE Power & Water business process in ServiceNow following the development lifecycle (SDLC).- Continuous interactions with clients to reach the project goals, always following ITIL principles, tracking the advances and the current status of the project.- Using of WSDL for Soap messages, Perl attachments, Homepages, Portals, PDFs creator, emails, catalogs, modules and applications.- Development of Business Rules, Client Scripts… Show more - Development of whole new implementation of GE Power & Water business process in ServiceNow following the development lifecycle (SDLC).- Continuous interactions with clients to reach the project goals, always following ITIL principles, tracking the advances and the current status of the project.- Using of WSDL for Soap messages, Perl attachments, Homepages, Portals, PDFs creator, emails, catalogs, modules and applications.- Development of Business Rules, Client Scripts, GlideRecords, UI Actions, Record Producers.- Tracking of tickets in HI Customer Service System Platform and continuous participation in Service Now Community. - Use of five ServiceNow Instances interaction with ServiceNow Admin Certification in progress. Show less

Guadalajara Y Alrededores, México

- Development of integrated portals for GE Capital.- Front-end developer using jQuery and bootstrap techniques to make the interfaces able to connect to the back-end side using java and xml in a MVC environment.- Implementation of security validations with js and java for front and back end.- Mapping connections to Oracle DB.

Guadalajara Y Alrededores, México

- Development of the support portal to query database of users and advertisers as well as payments in order to provide optimal service to more than 4.5 millions unique users per month, all developed with Servlets in a web platform (JSP, HTML, PHP).- Creating platforms and websites to facilitate the management of e-shops for business customers of Anumex.- Web Development integrations with major Internet sites in Mexico, among which Mexplaza, Milenio, Vanguardia newspaper, among… Show more - Development of the support portal to query database of users and advertisers as well as payments in order to provide optimal service to more than 4.5 millions unique users per month, all developed with Servlets in a web platform (JSP, HTML, PHP).- Creating platforms and websites to facilitate the management of e-shops for business customers of Anumex.- Web Development integrations with major Internet sites in Mexico, among which Mexplaza, Milenio, Vanguardia newspaper, among others.- Complete adaptation of the site for iPhone and mobile devices.- Implementation of SMS ads payments.- Continuous optimization of the classifieds portal www.anumex.com mainly through Java (Core Java) programming using JCreator.- Planning and implementation of strategies to increase website traffic based in Google Analytics and ComScore.- Develop of the iOS app for the site using Objective-C with Xcode. Show less

B.S. Computer Systems For Management, Administración, Sistemas, Inglés, Finanzas

Activities and Societies: Fútbol LSCA

Education record