Dhruv Bhardwaj Email & Phone Number

Vancouver, British Columbia, Canada

• Excelled in hardware and software support across diverse platforms, I showed proficiency in troubleshooting, network configuration, and software maintenance.
• Exhibited strong communication and problem-solving skills, efficiently prioritizing and managing service requests for timely issue resolution.
• Collaborated as a team player, actively engaging with IT professionals and teams, sharing knowledge and best practices to foster a positive team environment.
• Embraced emerging technologies with an eagerness to learn and adapt.

Vancouver, British Columbia, Canada

• Provided exceptional technical support to faculty, instructors, and executive class participants, ensuring seamless operation of classroom technology and computer systems.
• Cultivated strong communication and interpersonal skills through regular interactions with diverse stakeholders, effectively understanding and addressing their needs and concerns.
• Demonstrated proficiency in troubleshooting hardware and software issues across various platforms, including network configuration and software maintenance tasks, resulting in timely issue resolution and enhanced user.
• Prioritized and managed service requests efficiently, utilizing excellent organizational skills and attention to detail to ensure tasks were completed accurately and on schedule.

Vancouver, British Columbia, Canada

• Conducted research on Common Vulnerabilities and Exposures (CVEs) for the company’s Software Composition Analysis (SCA) tool.
• Analyzed and assessed the impact of vulnerabilities on the company’s software systems.
• Collaborated with the development team to implement security measures and mitigate risks.
• Stayed up‑to‑date with the latest security trends and best practices.

• Successfully planned and executed a large-scale hackathon event across the country as the Senior Organizer
• Demonstrated strong leadership skills and attention to detail in managing budgets, coordinating logistics, and communicating with sponsors and partners
• Ensured smooth execution of the event by overseeing all aspects of planning and execution, including venue selection, vendor management, and participant registration
• Fostered partnerships with sponsors and partners to secure necessary resources and support for the event
• Coordinated with a team of volunteers to execute the event and ensure all participants had a positive experience
• Achieved high participant satisfaction ratings and positive feedback from sponsors and partners due to effective planning and execution of the event.

Chandigarh, India

• Developed scripts to automate the process of data import, reducing manual data entry and errors by 60%.
• Improved overall efficiency of the software by automating tasks and reducing the workload on manual labor by 50%.
• Collaborated with the software development team to ensure seamless integration of automation processes into the existing software.
• Trained and provided support to end-users to assist in the successful adoption of automation processes.
• Conducted thorough testing and debugging to ensure the software was functioning optimally.