Dhruv Bhardwaj Email & Phone Number

Vancouver, British Columbia, Canada

● Excelled in hardware and software support across diverse platforms, I showed proficiency in troubleshooting, network configuration, and software maintenance.● Exhibited strong communication and problem-solving skills, efficiently prioritizing and managing service requests for timely issue resolution.● Collaborated as a team player, actively engaging with IT professionals and teams, sharing knowledge and best practices to foster a positive team environment.● Embraced emerging technologies with an eagerness to learn and adapt.

Vancouver, British Columbia, Canada

● Provided exceptional technical support to faculty, instructors, and executive class participants, ensuring seamless operation of classroom technology and computer systems.● Cultivated strong communication and interpersonal skills through regular interactions with diverse stakeholders, effectively understanding and addressing their needs and concerns.● Demonstrated proficiency in troubleshooting hardware and software issues across various platforms, including network configuration and software maintenance tasks, resulting in timely issue resolution and enhanced user experience.● Prioritized and managed service requests efficiently, utilizing excellent organizational skills and attention to detail to ensure tasks were completed accurately and on schedule.

Vancouver, British Columbia, Canada

● Conducted research on Common Vulnerabilities and Exposures (CVEs) for the company’s Software Composition Analysis (SCA) tool.● Analyzed and assessed the impact of vulnerabilities on the company’s software systems.● Collaborated with the development team to implement security measures and mitigate risks.● Stayed up‑to‑date with the latest security trends and best practices.

● Successfully planned and executed a large-scale hackathon event across the country as the Senior Organizer● Demonstrated strong leadership skills and attention to detail in managing budgets, coordinating logistics, and communicating with sponsors and partners● Ensured smooth execution of the event by overseeing all aspects of planning and execution, including venue selection, vendor management, and participant registration● Fostered partnerships with sponsors and partners to secure necessary resources and support for the event● Coordinated with a team of volunteers to execute the event and ensure all participants had a positive experience● Achieved high participant satisfaction ratings and positive feedback from sponsors and partners due to effective planning and execution of the event.

Chandigarh, India

● Developed scripts to automate the process of data import, reducing manual data entry and errors by 60%.● Improved overall efficiency of the software by automating tasks and reducing the workload on manual labor by 50%.● Collaborated with the software development team to ensure seamless integration of automation processes into the existing software.● Trained and provided support to end-users to assist in the successful adoption of automation processes.● Conducted thorough testing and debugging to ensure the software was functioning optimally.