Dhruv Bhardwaj Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Projects: RBC, Scotiabank, and Chartwell• Oversee order fulfillment process, ensuring accuracy and timeliness.• Coordinate with suppliers and vendors to manage inventory and ensure the availability of necessary materials.• Create relationships with internal teams and partners to align everyone to the same goal, providing the customer with service beyond their expectations.• Communicate escalations directly with customers to help resolve any issues.• Perform operational… Show more Projects: RBC, Scotiabank, and Chartwell• Oversee order fulfillment process, ensuring accuracy and timeliness.• Coordinate with suppliers and vendors to manage inventory and ensure the availability of necessary materials.• Create relationships with internal teams and partners to align everyone to the same goal, providing the customer with service beyond their expectations.• Communicate escalations directly with customers to help resolve any issues.• Perform operational tasks, including but not limited to, order management, inventory tracking, and delivery statuses.• Analyze current project processes to identify efficiency gaps and areas of improvement.• Propose innovative solutions to streamline operations, reduce costs and improve quality.• Ensure clear and effective communication across all levels of the project team.• Coordinate cross functional teams to work cohesively towards project goals.• Facilitate problem solving sessions to address project challenges Show less

• Debut Album “undying love” available on all music platforms.• Music streamed in over 60+ countries.• Heaven released in June 2023 became first single to cross 10k streams followed by All The Time and New Life on Spotify.• Debut single “Maybe Later” released in Nov 2020.

Gurugram, Haryana, India

𝗣𝗿𝗼𝗷𝗲𝗰𝘁: 𝗠𝗲𝘁𝗮 𝗜𝗻𝗰. (𝗔𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁)• Co-ordinate, assign and review the work of advisors engaged in the following duties: providing information and customerservice.• Provide direction to staff, ensure resolution of problems, set priorities.• Identify training needs and train workers in job duties and company policies.• Guide other team members on the project to ensure the content is accurate.• Ensure that the internal/external… Show more 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: 𝗠𝗲𝘁𝗮 𝗜𝗻𝗰. (𝗔𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁)• Co-ordinate, assign and review the work of advisors engaged in the following duties: providing information and customerservice.• Provide direction to staff, ensure resolution of problems, set priorities.• Identify training needs and train workers in job duties and company policies.• Guide other team members on the project to ensure the content is accurate.• Ensure that the internal/external targets are met and the team shows continuous improvement month on mont• Provide advice and assistance to senior management in the planning, implementation, evaluation/modifications to existingoperation, systems and procedure• Impart effective coaching and feedback to mid and bottom quartile agents and mentor top quartile performers. Show less

Panipat, Haryana, India

• Oversee and co-ordinate office administrative procedures and review, evaluate and implement new procedures.• Establish work priorities delegate work to office support staff, and ensure deadlines are met and procedures are followed. • Conduct analyses and oversee administrative operations related to budgeting, contracting and project planning.• Assist in preparation of operating budget and maintain inventory and budgetary controls.

Toronto, Canada Area

𝗣𝗿𝗼𝗷𝗲𝗰𝘁: 𝗦𝗽𝗿𝗶𝗻𝘁/𝗧-𝗠𝗼𝗯𝗶𝗹𝗲 (𝗚𝗲𝗻𝗖𝗮𝗿𝗲 & 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻)• Provides supervision, coaches, trains, schedules, monitors activities, and participates in performance assessment of sales staff.• Motivates sales team and fosters positive work environment.• Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction.• Coordinates sales campaigns and incentive programs in order to increase sales… Show more 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: 𝗦𝗽𝗿𝗶𝗻𝘁/𝗧-𝗠𝗼𝗯𝗶𝗹𝗲 (𝗚𝗲𝗻𝗖𝗮𝗿𝗲 & 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻)• Provides supervision, coaches, trains, schedules, monitors activities, and participates in performance assessment of sales staff.• Motivates sales team and fosters positive work environment.• Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction.• Coordinates sales campaigns and incentive programs in order to increase sales performance, customer serviceand productivity• Analyzes sales results to detect trends and recommend solutions to contribute in attaining individual sales goalsand those of the team• Provide a proactive approach by taking the initiative to resolve problems• Ensure delivery of quality of service through call monitoring and complaint resolution.• Coaching and mentoring of team• Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback.• Participate and/or lead in internal/client calibration sessions• Conduct monthly and yearly performance reviews• Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s• Assist management with development of program and team goals Show less

Toronto, Canada Area

Department: Hardware, Home Decor, Toys & Sports• Questions customers and collected information to understand needs and offer solutions quickly.• Coordinated with coworkers and managers to resolve difficult and high-level customer issues.• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Toronto, Canada Area

Project: Uber Freight & Klarna• Handle customer technical support questions regarding products in a professional and friendly manner at all times.• Provide customers with service repair authorizations for defective products• Sell optional services and warranties to customers• Keep up to date with industry developments, applicable operating systems, common and relatedsoftware and hardware, and company policy to ensure proper communications to customers.• Adhere to… Show more Project: Uber Freight & Klarna• Handle customer technical support questions regarding products in a professional and friendly manner at all times.• Provide customers with service repair authorizations for defective products• Sell optional services and warranties to customers• Keep up to date with industry developments, applicable operating systems, common and relatedsoftware and hardware, and company policy to ensure proper communications to customers.• Adhere to technical support policy and procedures for all customer calls or tickets received ensuringachievement of company set goals (KPI)• Maintain minimum skill set requirements for T1 support calls and tickets when applicable. Show less

Gurugram, India

𝗣𝗿𝗼𝗰𝗲𝘀𝘀: 𝗔𝗣/𝗔𝗥 (𝗘𝗠𝗘𝗔 𝗥𝗲𝗴𝗶𝗼𝗻)• Giving financial guidance to senior leadership teams and guiding more junior roles on financial policy that support organization goals.• Examine and verify accuracy of work and authorize routine payments, credits and other transactions.• Auditing business expense claims and providing reimbursement as per company guidelines.• Develop and maintain cost finding, reporting and internal control procedures.• Performing quality… Show more 𝗣𝗿𝗼𝗰𝗲𝘀𝘀: 𝗔𝗣/𝗔𝗥 (𝗘𝗠𝗘𝗔 𝗥𝗲𝗴𝗶𝗼𝗻)• Giving financial guidance to senior leadership teams and guiding more junior roles on financial policy that support organization goals.• Examine and verify accuracy of work and authorize routine payments, credits and other transactions.• Auditing business expense claims and providing reimbursement as per company guidelines.• Develop and maintain cost finding, reporting and internal control procedures.• Performing quality control checks and providing support for ad-hoc requests.• Assisting and following up with the vendors on timely payments. Show less

Post Graduation Certificate, Financial Planning And Services

Bachelor Of Commerce, Business/Commerce