Derek Cox Email & Phone Number

Olathe, Ks, Us

Olathe, Ks, Us

Topeka, Ks, Us

* Analyzed health insurance claims data to identify opportunities for improving affordability, contributing to strategic decision-making.* Developed a Power Bl report to assess affordability from multiple perspectives, resulting in nearly $2 million in savings for the company.* Developed reporting and dashboards to ensure compliance with URAC accreditation standards, enhancing operational efficiency.* Served as a subject matter expert in Power BI, leveraging advanced features such as project files, Git integration with Azure DevOps, and Copilot integration to streamline data summarization for less experienced staff.

Olathe, Ks, Us

• Identify trends, recommend improvements, and track changes against fire department performance metrics.• Write complex SQL queries and scripts to modify tables and import data to analytical tools.• Create daily, weekly, annual, and ad hoc reports and dashboards using Power BI to track performance and communicate information to key stakeholders.• Design canned reports in the record management system (RMS) for quick and simple report generation for non-technical users.• Automate tasks such as workflows between systems, report generation, and data cleaning and analysis. • Leverage ArcGIS Pro to analyze fire responses and determine where to locate three new fire stations.• Evaluated, selected, and implemented a new RMS used for collecting department incident response data.• Communicated needs, issues, and improvements to vendors across multiple software products.• Managed the design and implementation of Olathe Fire SharePoint internal landing page and document library.• Visualized information in maps, charts, tables, and graphs for the department's 300-page accreditation manual.

Manhattan, Ks, Us

• Delivered level 2 technical support to 120+ users across 10 buildings on and off campus.• Configured hardware, devices, and software to set up new workstations for employees.• Modernized inventory processes for 1500+ items and helped create a knowledge base of 30 how-to and FAQ articles.• Developed Microsoft SCCM task sequencing to automate device deployments, saving 10 hours of time per device.• Created and modified PowerShell scripts to set registry values, deploy applications, and audit machines.• Supervised, trained, and evaluated 8 part-time student support technicians.• Worked with vendors to evaluate new devices and plan for future upgrade cycles.

Overland Park, Ks, Us

• Collaborated with cross-functional teams to analyze business processes and workflow constraints.• Operated as a state reporting subject matter expert for 15 clients across multiple states. • Built reporting extracts to meet state-mandated file specifications and business needs using SQL.• Designed custom forms to capture relevant information for state reporting requirements.• Mapped the workflow for business processes to understand client needs and visualize potential process changes.• Assisted with data conversion for new client solutions.

Manhattan, Ks, Us

• Maintained, imaged, and upgraded laptops and desktops for 100+ staff.• Repaired, updated, and replaced printers, scanners, and projectors.• Helped public users in technology enabled rooms to resolve issues in a timely manner.• Staffed a walk-up helpdesk during library hours.

Memphis, Tn, Us

• Managed sales competitions, store activities, and customer service needs with 3 frontline staff.• Maintained a top ranking in sales KPIs within the region including special competitions and incentive programs for customers.• Provided a high-quality service experience for all customers along with well-reasoned recommendations.• Regularly exceeded sales targets and monitored performance daily to set sales goals.• Built relationships with local customers and law enforcement to increase a patrol presence and reduce shrink.

Washington, Dc, Us

• Commanded a 3-man LAV crew during 2-week battalion training for long-range reconnaissance, raids, and surveillance missions.• Trained over 300 multinational personnel in urban warfare and battle planning.• Evaluated groups on their tactics, techniques, and procedures in accordance with military training.• Adapted training packages to unit requests based on personnel needs.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Graduate Certificate, Data Analytics

Bachelor Of Science - Bs, Management Information Systems