David Parra Email & Phone Number

Bogotá, Bogota, Co

Bogotá, Distrito Capital, Colombia

Medellín, Antioquia, Colombia

• To distribute the sports content and create the schedules in a timely and optimized manner• To constantly provide operative expertise to analyst and interested parties• To participate in planning and analyzing hours distribution, to be worked and actually worked by full-time, part-time and service providers workers.• To monitor working hours and provide feedback regarding vacation requests and their impact in daily operation.• To maintain a constant and fluent communication… Show more • To distribute the sports content and create the schedules in a timely and optimized manner• To constantly provide operative expertise to analyst and interested parties• To participate in planning and analyzing hours distribution, to be worked and actually worked by full-time, part-time and service providers workers.• To monitor working hours and provide feedback regarding vacation requests and their impact in daily operation.• To maintain a constant and fluent communication with other departments leaders, adressing their questions and request and informing them what's is needed to meet their demands and to have a more efficient operation.• To detect and correct any human mistakes during scheduling and enssure they are not repeated.• To track, monitor, assess and manage the overall team performance through KPIs and performance tracking tools.• To train new members of the team and follow up their performance and their learning curve• Planning and managing daily and weekly operations• Monitoring the quality of the scheduling following the company policies, internal rules and country regulations.• Football (soccer) scheduling supervisor Show less

Medellín, Antioquia, Colombia

• To create daily, weekly and monthly schedules for full-time, part-time and service provider workers.• To distribute sports content in an optimized manner to be monitored by other departments.• To assign different sports content efficiently, following the company policies, procedures and quality demands.• To compile daily, weekly, monthly and annually reports related to hours optimization, games covered, games cancelled, staff changes and staff trainings.• To create and follow… Show more • To create daily, weekly and monthly schedules for full-time, part-time and service provider workers.• To distribute sports content in an optimized manner to be monitored by other departments.• To assign different sports content efficiently, following the company policies, procedures and quality demands.• To compile daily, weekly, monthly and annually reports related to hours optimization, games covered, games cancelled, staff changes and staff trainings.• To create and follow up trainings to the sports operators, matching the expected amount of games with a strong, trained and efficient staff.• To communicate with members of the staff to address their requests regarding schedule, hours and resolve them in a propper way, as well as communicate with other departments to ensure the quality of the scheduling according to their procedures. • Trained new analysts • In charge of all the football (soccer) content scheduling which is one of the most importants for the company Show less

Bogotá, Distrito Capital, Colombia

Outbound calls Customer Service Representative• To return calls to customers who requested them in the company's website • To be an intermediary between the buyers and sellers when they have any issue• To help with technical difficulties in the website • To Assist with the payment process to the sellers and explain them the company policies and procedures• To release funds on hold to sellers who meet the required parameters•Built and strong company and payments… Show more Outbound calls Customer Service Representative• To return calls to customers who requested them in the company's website • To be an intermediary between the buyers and sellers when they have any issue• To help with technical difficulties in the website • To Assist with the payment process to the sellers and explain them the company policies and procedures• To release funds on hold to sellers who meet the required parameters•Built and strong company and payments knowledge Show less

Área Metropolitana De Bucaramanga

Inbound calls Customer Service Representative• To resolve customer's doubts regarding prices and services from pre-paid products• To help with technical difficulties, number changes, portability and related matters • To offer an excelent customer service, following the company policys • Developed a great product and company knowledge• Supported new agents

Área Metropolitana De Bucaramanga

Inbound Calls Customer Service Representative• To assist customers placing orders, resolving issues with orders, tracking them, providing information related• To Help with billing disputes and collections• To resolve issues with different payment methods