Da'Sha Mccrary Email & Phone Number

Southfield, Michigan, United States

Southfield, Michigan, United States

• Provide top level thought partnership and support to internal and external stake holders through well defined processes and excellent customer service• Offer initial funding assistance to dealers that involves reviewing and validating documents for compliance according to company policy • Manage the daily workflow of Dealer Service Center team including resolution of customer-facing issues, managing dealer license, title assistance, inventory issues and escalation where necessary• Built relationships to foster better communication between Market Area Managers, Customer Service and other departments that resulted in an overall increase in performance• Assist with training a growing team of Credit Analyst supporting inbound request from our customers

• Provided account services to customers including but not limited to bill pay, receiving deposits, cashing checks, issuing withdrawals, balancing ATM machine, answering telephone and assisting other colleagues as needed • Introduced customers to new, more efficient ways of banking like mobile , online and ATM • Built relationships with customers to better assist with their financial needs • Addressed and resolved client questions and concerns promptly and delivered high quality customer service proven by 100& customer satisfaction score • introduced customers to Bankers, Financial Advisors and Mortgage bankers when complex request raised • Opened teller terminal , accounts for cash assigned, received, disbursed on a daily basis while accurately balancing terminal close report

Troy, Mi

• Drove volume and anticipated customers' needs while communication store metrics and individual performance to motivate associates • Resolved customer concerns quickly and effectively while empowering team members to do the same • Supported the onboarding experience to position sales associates for success in current role and career progression • Supported the Store Manager in overseeing the operational functioning of the store and adjustingg to effectively reach goals• Possessing keys to the store, performing opening and closing procedures which included but not limited to opening/closing registers, opening checklist, bank deposits, retrieved/sent emails and accepted/ received shipment in absence of management

Troy, Michigan

• Delivered a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently • Assisted with other projects as needed including markdowns and replenishment of out of stock apparel • Drove store sales and growth by personally connecting with customers and grasped an understanding of their day to day activities to recommend products for every occasion • Provided customers with the perfect bra fitting by probing and asking effective questions• Converted returns, offers and other promotions into larger sales which increased monthly sales by 8%

Marketing

Activities and Societies: Alpha Kappa Psi

General Studies

General studies

Fashion Merchandising, 4.0