Dave Eichler

Dave Eichler Email and Phone Number

Senior Business Analyst - Organizational Optimization @ CapMetro
Austin, TX, US
Dave Eichler's Location
Austin, Texas Metropolitan Area, United States
About Dave Eichler

Dave Eichler is a Senior Business Analyst - Organizational Optimization at CapMetro.

Dave Eichler's Current Company Details
CapMetro

Capmetro

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Senior Business Analyst - Organizational Optimization
Austin, TX, US
Dave Eichler Work Experience Details
  • Capmetro
    Senior Business Analyst - Organizational Optimization
    Capmetro
    Austin, Tx, Us
    View
  • Collabry
    Business Anayltics Consultant
    Collabry Jun 2024 - Present
    Austin, Texas, United States
    Python, AI data-mining, Process Engineering
    View
  • Cvs Health
    Manager - Business Analytics
    Cvs Health Mar 2023 - Apr 2024
    View
  • Meta
    Senior Workforce Planning Specialist
    Meta Jul 2018 - Oct 2022
    Develop and implement novel technologies and processes for a 40k+ network of human content reviewers + automation technology. Leverage deep understanding of customer experience, contact center operations, and six sigma process improvement, to drive innovation.
    View
  • Dell
    Senior Customer Experience Consultant
    Dell 2011 - 2017
    Round Rock, Tx
    Lead Business Intelligence / CX consultant from industry award winning team, responsible for strategic insights driving customer-focused growth strategies with proven ROI analytics in B2B and B2C; Voice of the Customer, Employee Engagement, customer journey mapping, customer lifetime value. #BI #CX #ROI #NPS #EnterpriseIntelligence
    View
  • Dell
    Senior Planning Manager
    Dell Nov 2006 - Feb 2011
    • Managed operations forecasting team for back-office headcount planning, customer service forecasting, and budgeting.• Led continuous process improvement initiatives resulting in a 15% increase in front-line productivity.
    View
  • Dell
    Procurement Specialist / Vendor Manager
    Dell Nov 2004 - Nov 2006
    • Managed tech support outsourcing for Dell, selecting vendors, negotiating pricing & contracts, and delivering 10+% incremental savings two years in a row.• Developed & implemented a 'time per resolution' model to improve service partner resolve rates and enhance customer experience.• Achieved significant cost savings and improved service quality through strategic vendor management.
    View
  • Eds
    Forecasting & Planning Manager
    Eds 2000 - 2004
    • Developed workforce management model using Erlang C and operational parameters to size helpdesk outsourcing bids for entire Company.• Utilized subject-matter expertise to properly scale new business proposals.• Achieved cost savings and increased efficiency through accurate forecasting and planning.

Frequently Asked Questions about Dave Eichler

What company does Dave Eichler work for?

Dave Eichler works for Capmetro

What is Dave Eichler's role at the current company?

Dave Eichler's current role is Senior Business Analyst - Organizational Optimization.

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