I work with channel partners, A&Es, OEMs and direct sale end users to promote solutions-based sales of ITT Pure-Flo and EnviZion sanitary diaphragm valves. Territory includes PA, OH, NY, NJ, DE, MD, RI, MA, CT, VT, NH and ME.I am responsible for meeting sales budget for territory, performing trouble shooting for all Pure-Flo valve products, maintenance training on existing products, introductory training on new products, roll out and training on new channel partner proposal generation… Show more I work with channel partners, A&Es, OEMs and direct sale end users to promote solutions-based sales of ITT Pure-Flo and EnviZion sanitary diaphragm valves. Territory includes PA, OH, NY, NJ, DE, MD, RI, MA, CT, VT, NH and ME.I am responsible for meeting sales budget for territory, performing trouble shooting for all Pure-Flo valve products, maintenance training on existing products, introductory training on new products, roll out and training on new channel partner proposal generation tool, piping and instrumentation diagram takeoff and compilation, quotation generation and monthly reporting, among other duties.Travel is 3-4 days per week in the northeastern U.S. region on average. Show less

I acted as the internal liaison between customers and several ITT manufacturing facilities on large-scale, multi-million dollar projects involving up to thousands of ITT valves and valve products. I was primarily responsible for maintaining an open and current flow of communication between manufacturing and the various levels of customers before, during and after a project. This included populating shared portals with documentation and status updates, organizing and leading regular… Show more I acted as the internal liaison between customers and several ITT manufacturing facilities on large-scale, multi-million dollar projects involving up to thousands of ITT valves and valve products. I was primarily responsible for maintaining an open and current flow of communication between manufacturing and the various levels of customers before, during and after a project. This included populating shared portals with documentation and status updates, organizing and leading regular update meetings both internally and externally and maintaining a current internal status through regular meetings with production. I oversaw technical aspects of projects, including specification creation and review, piping and instrumentation diagram creation and interpretation and data sheet creation and review.I also served as expeditor for urgently needed valves and managed shipping needs as they arose.Project locations included all regions of the U.S., Puerto Rico, Europe, Canada and India.During this time I also participated in a full-scale VBSS lean transformation of the Lancaster, PA production facility, including a total reorganization on shop floor work flow, point of use work station re-design and also implementation of standardized work.Travel was on an as-needed basis per project. Show less

Managed a group of 15 customer service reps handling 7 product lines in a global sales environment. I was responsible for a department budget, hiring, termination, disciplinary actions, channel relations, metrics reporting and skills development.I was a member of the executive management team at the Lancaster, PA production facility and also served as a member of the ITT Distributor Advisory Council, traveling to annual meetings and presenting new customer service tools to our… Show more Managed a group of 15 customer service reps handling 7 product lines in a global sales environment. I was responsible for a department budget, hiring, termination, disciplinary actions, channel relations, metrics reporting and skills development.I was a member of the executive management team at the Lancaster, PA production facility and also served as a member of the ITT Distributor Advisory Council, traveling to annual meetings and presenting new customer service tools to our customers.During this time I was also part of the team that relocated the services from our Simi Valley, CA production facility to our Lancaster, PA facility, helping to seamlessly transition the production of our more complex valve offerings to a new site. Show less

I managed the eastern half of the United States as a sales representative for ITT's Pure-Flo sanitary valve line. Worked with direct-sale OEMs to create project bids, streamline information needs and create solution-based sales opportunities.This position was based in Lancaster, PA but travel was roughly 2 weeks per month.

I was responsible for all aspects of internal customer satisfaction for a broad spectrum of customer types, including channel partners, OEMS and end users. I worked with both inside and outside sales professionals at these customers, along with engineers, expeditors, buyers, inventory specialists, receivers and inspectors among others. I also worked extensively with an internal group of customers within a cell concept for ITT's Pure-Flo valve sales into the Bio-Pharm market.My direct… Show more I was responsible for all aspects of internal customer satisfaction for a broad spectrum of customer types, including channel partners, OEMS and end users. I worked with both inside and outside sales professionals at these customers, along with engineers, expeditors, buyers, inventory specialists, receivers and inspectors among others. I also worked extensively with an internal group of customers within a cell concept for ITT's Pure-Flo valve sales into the Bio-Pharm market.My direct responsibilities included quote creation and issuance, order entry, phone inquiries, internal order management, change management, dispute resolution, contracts administration, margin analysis, record storage, and various trainings.During this time, I was certified as a VBSS Green Belt and completed several lean process improvement projects. In the later years in this position, the job morphed into one of project management as the company was successful in winning several large bio-pharm projects in Puerto Rico and I was designated to be the single point of contact for ITT's customers. I was heavily involved in the fulfillment of vendor data requirement packages and regular status reporting. Show less