Skilled troubleshooter for L1/L2 and even L3 teams. Passionate about mentoring and managing people, helping them grow and advance in their careers.Experience in administering various Microsoft products, including Exchange, Azure, Entra ID, Entra PIM, SharePoint, Teams, Defender XDR, Intune, Viva, Power Platform, MDCA, Enterprise Apps/App Registration (SAML/SSO/API permissions/Secret management), Log Analytics/Sentinel, Azure Monitor, Azure Cost Management, Azure App Services/Functions, and Azure Resource Manager, Terraform.Azure Cost Management: Cost conscious in Azure and ensuring cost efficiency. Build unique indicators to determine where cost savings likely could be realised. Basic experience in AWS / GCP / OCI.Focused on creating and building solutions in the Digital Workplace and organization.- Developed solutions by understanding business needs and addressing user challenges to improve their way of working.- Automated device tagging through Power Automate and PowerShell and Python, ensuring accurate asset management with CMDB, auditing and change tracking for Microsoft Defender devices.- Developed end-to-end solution on the Power Platform, using Power Automate, Power Apps, and Power BI to improve user experience and while managing large datasets.- Created in Power Automate an automated App Registration for secret key renewal with expiry notification and approval flow using Graph API, the new key can be distributed through Teams or stored directly in Azure Key Vault.Personal win:After multiple attempts by Liberty Global over four years, including efforts from my VP, Director, and manager, I personally managed to resolve a longstanding issue with Microsoft and successfully retrieved a highly valuable company asset.

Analyzing and prioritize threats & vulnerabilities and request remediationsWorking with frameworks like NIST, PCI DSS, SANS, CIS, OWASPUsing data for reporting and building dashboards Splunk Enterprise

As a Senior I had more responsibilitiesAdministrating AD / Exchange / Quest Active Roles / Windows 10 / AzureExecutive Leadership Support,With passion, patience, willingness and the ability to translate to an understandable level to guide and support the Executive Leadership team when IT issues or questions occur SOX,A monthly control for new joiners and leavers for internal, external and outsource partners Active Directory user accounts.Making sure that processes are followed as designed for creating/disabling user accounts on-time.Build a PowerShell tool that gave a direct overview of newly created and/or expired, inactive user accounts. Based on the findings I took a proactive approach to take the required action(s).

Working with ticketing system;Remedy USMS & Remedy ITSM1st Line support (initial troubleshooting and setting up ticket) for:- All systems/services maintained by back office team. Like Active Directory, Exchange, SCCM, Citrix, Sharepoint.- Setup user accounts / E-mail- Provide Department drive access – Group mailbox access – Manage Distribution lists1st, 2nd line support (initial troubleshooting and solution finding) for:- Network wired and Wireless- Telephony (Cisco IP desk phones / Cisco conference spider phones)- Video conferencing (Cisco SX20 / C20 / EX90 / IX5000)- Software / Business Applications- RSA SecurID Hard/Soft tokens- Operating systems (Windows 7 & 10, macOS, Linux)- Mobile phones ( Blackberry 5/10, iOS, Android & Windows)1st, 2nd line support:- User Hardware (Desktops, laptops, monitors, personal printers & peripherals)- Printers / Faxes (HP WebJetAdmin)- Meeting Rooms (all IT related equipment like Audio, TVs, cabling, Video Conference & Beamers)- All other technical equipment in offices (for example set-top box and audio equipment).1st, 2nd line support for Executives:- Setup/Troubleshooting Video Conferences (Cisco)- Troubleshooting/fixing IT related issues.

National project movesLoading and unloading of moving trucksCable management for workspace in refurbished officesHandyman and facility services

Responsible for moving household goods with care.Experience in un/loading moving trucks.Experience in packing furniture for international move.Working with international customers.