Darren Ball Email & Phone Number

South Gundagai, NSW, AU

Wagga Wagga, New South Wales, Australia

As the manager overseeing CX (Customer Experience) and EX (Employee Experience) initiatives, I spearhead the collection, analysis, and reporting of data, providing actionable recommendations for organizational improvement. My role involves developing comprehensive employee and customer lifecycle maps to optimize engagement and data collection points, while.

Wagga Wagga, Australia

In this role, I oversaw the Business Improvement team spearheading the development of technical solutions to enhance processes. My responsibilities also include conducting data analysis and automated scheduled reporting. Notably, the team successfully built and implemented a suite of rostering applications catering to frontline staff, frontline management.

Wagga Wagga, Australia

Enhancing organizational efficiency and effectiveness by refining operational systems, processes, and policies to align with the organization's mission. Spearheaded initiatives to optimize Support Services driving improvements to elevate overall performance. Cultivate a culture of continuous improvement, emphasizing project management best practices and.

Wagga Wagga, Australia

Drive the establishment of a proficient rostering and Information Technology team. Provide mentorship and guidance to team members, aligning their career aspirations with the collective objectives of the team. Innovatively integrated frontline staff training systems and qualification monitoring into rostering processes, enhancing operational efficiency and.

Cootamundra NSW

In my role, I lead a dedicated team consisting of 5 shift managers, 2 administration assistants, and 80 operators spread across the southern NSW region. I was tasked with ensuring safety and productivity through the implementation of local procedures, risk assessments, SHE committees, and the achievement of key performance indicator (KPI) targets.I oversaw.

Newcastle, Australia

I led a proficient team of 12 crew allocators tasked with meticulously rostering 700 operators, overseeing a combined wage budget exceeding $60 million. Additionally, I manage queries from over 700 internal customers through the Crew Allocation call center, ensuring timely and efficient resolution of inquiries.

Newcastle, Australia

Supervise a dedicated team of 8 crew allocators tasked with efficiently rostering 500 operators, managing a combined wage budget exceeding $45 million. The team balance headcount requirements to align with customer demand, ensuring optimal resource utilization while adhering to budget constraints.

Okr Certification: Leadership And Goal Setting

Graduate Diploma, Strategic Leadership

Single Subject Study, Mathmatics / Statistics

Studied Subjects of interest in maths and statistics.

Certificate, Project Management