David Crossley Email and Phone Number
David Crossley work email
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David Crossley personal email
I am an expert in developing customer support strategies that increase staff efficiency, improve monetization, increase customer satisfaction and retention, and reduce company costs.With over 6 years of experience in online customer service, and 4 years in face-to-face service, I am well versed in all forms of customer support, as well as the methods required to improve the quality of support provided by any team.Specialties: - Support team structures.- Service cost reduction.- Customer retention.- Training, both in-house and outsourced teams.
Carbine Studios
View- Website:
- carbinestudios.com
- Employees:
- 38
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Game Support ManagerCarbine Studios Apr 2013 - Present
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Customer Service ManagerGravity Interactive, Inc. Aug 2006 - Apr 2013Greater Los Angeles AreaAs a Customer Service Manager, I am responsible for making sure the entire customer service experience provided to our users is of the highest quality possible. This includes the following:• Responsible for hiring and managing the schedule of the employees in the Customer Service department.• Develop policies and procedures for handling customer inquiries.• Building and training both the in house and outsourced customer service teams in policies, procedures, and the mindset needed to support customers.• Using metrics to monitor employee productivity, increase efficiency, and maximize the cost/benefit for the team.• Support the QA and Development team to test new game patches to ensure proper launch and accurate service of new content.• Collaborate with the Production teams to develop new service strategies that fit each unique title best.• Develop proactive service policies that are implemented with the assistance of the Community team.• Working with the IT team to diagnose server issues and develop tools for assisting customers.• Assisting the Billing team in both detecting and preventing fraud. -
Customer Service SupervisorGravity Interactive, Inc. Aug 2006 - Feb 2009Greater Los Angeles Area• Manage the day-to-day tasks of the customer service representatives.• Resolving escalated customer issues.• Working with other departments to resolve customer issues.• Monitor forums to determine the current state of the game community.• Assisting in the training of customer service representatives.• Developing policies and procedures with the customer service manager.
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ManagerIhop Feb 2004 - Aug 2006Sherman/Denison, Texas Area• Ensure that the cooks, wait staff, hosts, and bussers all adhere to company policy.• Diffuse tense situations and resolve customer complaints.• Assign specific staff duties for each shift.• Count the money made at the end of shift and report earnings to head office.• Assume duties of any absent staff members during a shift. -
ManagerMcdonald'S Corporation Aug 2002 - Feb 2004Sherman/Denison, Texas Area• Diffuse tense situations and resolve customer complaints.• Hiring staff and training of new staff members.• Assign specific staff duties for each shift.• Count the money made at the end of shift and report earnings to owner.• Assume duties of any absent staff members during a shift.• Ensure that all staff members adhere to company policy.• Working with the corporate office to launch new products and specials.
David Crossley Skills
David Crossley Education Details
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Grayson County Community CollegeEnglish, Literature
Frequently Asked Questions about David Crossley
What company does David Crossley work for?
David Crossley works for Carbine Studios
What is David Crossley's role at the current company?
David Crossley's current role is Game Service Manager at Carbine Studios.
What is David Crossley's email address?
David Crossley's email address is dc****@****yus.com
What schools did David Crossley attend?
David Crossley attended Grayson County Community College.
What skills is David Crossley known for?
David Crossley has skills like Customer Service, Online Gaming, Quality Assurance, Video Games, Customer Satisfaction, Team Leadership, Knowledge Base, Training, Outsourcing, Schedules.
Who are David Crossley's colleagues?
David Crossley's colleagues are Mankaran Sandhu, Zach Kistin, Jenn Dao, Yoana Suárez Artiles, Scott Jones.
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David Crossley
Helping Carriers Improve Capital Intensity, Boost Top Line Revenue & Net Promoter ScoresLeesburg, Va -
David Crossley
Business Technology Solutions | Director - Cybersecurity Managed ServicesFort Washington, Pa4sagenet.com, gmail.com, outlook.com, mazars.se -
4ditchwitch.com, gmail.com, ditchwitch.com, toro.com3 +158057XXXXX
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David Crossley
Information Technology | Project Management | It Asset Management | Sales Operations | Retail Sales | Team Leadership | E-Learning & Corporate Facilitation | Stakeholder Engagement | Digital EquityCharlotte, Nc
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