• Managing all social media for the brand, this is includes Facebook, Twitter, Instagram, Pintrest & Youtube - including creating and acquiring all content, scheduling content, generating ideas and campaigns for social media growth and managing all campaigns. • Influencer and blogger outreach • Planning unique and effective marketing campaigns• Writing regular press releases and obtaining coverage, building relationships with journalists• Managing the jewellerybox blog, writing… Show more • Managing all social media for the brand, this is includes Facebook, Twitter, Instagram, Pintrest & Youtube - including creating and acquiring all content, scheduling content, generating ideas and campaigns for social media growth and managing all campaigns. • Influencer and blogger outreach • Planning unique and effective marketing campaigns• Writing regular press releases and obtaining coverage, building relationships with journalists• Managing the jewellerybox blog, writing content and taking photos to accompany posts, as well as managing two external writers• Organising blogger/influencer/press events Show less

My role involved managing the day to day customer service functions. I was responsible for a small team as well as managing the completion of daily customer service interactions via email (through help desk platform Freshdesk), phone and LiveChat. I was also required to review and manage the department on a daily basis, monitoring issues, completing checks while suggesting and implementing change. Another key part of the role was to monitor customer feedback on all channels, and come up with… Show more My role involved managing the day to day customer service functions. I was responsible for a small team as well as managing the completion of daily customer service interactions via email (through help desk platform Freshdesk), phone and LiveChat. I was also required to review and manage the department on a daily basis, monitoring issues, completing checks while suggesting and implementing change. Another key part of the role was to monitor customer feedback on all channels, and come up with new ways to reward customers. Show less

As President I was in charge of organising events for members, as well as promoting the society, our events, and our socials through social media. I also successfully organised fundraising events and activities for a charity called Look Good Feel Better, and liaised with companies and influencers for product donations for said events.

My role included serving customers at the till point, processing new stock, keeping the shop floor tidy, and generally insuring that the customers leave happy with the service we provide. Not only this, but I must ensure that I have extensive brand and product knowledge to ensure I provide good and knowledgeable customer service.

Whilst at the University of Essex, I volunteered weekly at a local school to run an after school art club for children in a reception class, along with three other volunteers. Collectively, we created activities for the children to partake in, and assisted them with their arts and crafts when required. I also took charge of a handful of sessions, allowing me to practice my leadership skills.

Writing four features a month for T! Magazines website, surrounding the topic of Health & Beauty

My job involved me actively helping customers and ensuring that they receive the best service whilst in our shop. I ensured that customers enjoyed their time in the shop and wanted to visit again. I built rapport with customers over the phone as well as face to face. One big responsibility which I had was being a Keyholder, and therefore cashing up at the end of the day and closing up shop.

I worked in Oxfam as a volunteer, sorting through donations and maintaining the appearance of the shop floor.