Danielle E. Email & Phone Number

Denver, Colorado, United States

• Document and maintain key processes in the revenue cycle
• Monitor process adherence and adoption
• Serve as front-line support for Salesforce.com and related tech stack for BDRs, Sales and Client Success team members
• Define and execute new team member onboarding processes to ensure system training and setup is complete
• Maintain territory assignment across leads, contacts, accounts and opportunities
• Assist in monitoring pipeline quality and escalate potential issues to sales managers for resolution

Remote (Denver, CO Area)

(189 Investment Company)Identify opportunities to improve business operations to increase overall efficiency through process review and implementation of company procedures.Research and execute system automation for technology applications to reduce user input.Perform various IT management, procurement, and other system tasks to assist associates with.

Remote (Denver, CO Area)

(189 Investment Company)Responsible for the training and compliance of the organizations systems, and managing computer systems that store and organize data for the company. Duties included creating and maintaining a relationships with internal stakeholders, securing data and identifying areas for improvement with the infrastructure, and troubleshooting.

Remote (Denver, CO Area)

*Laid Off from Sales System Reporting Analyst due to COVID-19 in March 2020 Re-Hired as Sales Executive*Assisted in the development of the Rapid Response Centralized Lead program for over 70 properties that resulted in 5 million dollars in company savings by streamlining the lead response process. Monitored assigned hotels’ sales systems for incoming leads.

Remote (Denver, CO Area)

• Part-Time InternshipResponsible for developing GIS knowledge and skills.Provided support to the President of the company in regards to enhancing social media marketing and customer service strategies of consulting.
• Insights for ArcGIS: Data Visualization, Analysis and Science
• Querying Data Using ArcGIS Pro
• Integrating Data in ArcGIS Pro
• Getting Started with Data Management
• Displaying Data in ArcGIS Pro

Remote (Denver, CO Area)

*Laid Off from Sales System Reporting Analyst due to COVID-19 in March 2020*Responsible for accuracy and compliance of company’s standard operating procedures for over 80 properties. Produced, processed, audited and distributed core and ad hoc reporting for properties, regions and corporate teams. Developed Excel analytical tools to streamline data.

Denver, Colorado

Contributed to weekly, monthly and yearly forecasts and budgets; responsible for daily Transient projections and pricing. Analyzed market trends and make rate recommendations for Denver Market Cluster portfolio hotels to increase RevPAR (Revenue per Available Room). Utilized various industry applicable market intelligence platforms to gather data and.

Scottsdale, Arizona

Provided support to Destination Sales Executives and off property Resort Sales Managers. Organized and conducted site inspections on behalf of the Sales Department, including group, business travel, general, walk-in and competition set property tours. Coordinated and executed Familiarization Tours (FAM) to increase brand awareness. Created and managed.

Scottsdale, Arizona

Provided complex analytical support for the Revenue Management department within the property and provide advance reasoning to resolve issues with minimal impact. Oversaw management of published rates to maximize revenue per available room. Contributed to monthly rooms forecast and yearly rooms budget. Managed forecast to ensure property is on pace to.

Scottsdale, Arizona, United States

Supervise resort operations including Front Office & Guest Service, Event & Catering, Housekeeping, and Night Audit while maintaining the security and safety of guests. Manage hotel staff effectively by providing training and mentorship to guarantee high level of guest satisfaction is provided at all times. Rooms Leader in Development.

Scottsdale, Arizona

Provide administrative support to the Executive Committee members. Organize and record daily, weekly, and monthly meetings. Book and manage travel for the Managing Area Director/General Manager as well as other Executive Committee members. Provide clear and open communication between the Executive Committee and all other hotel departments and associates..

Chandler, Arizona

Oversee the management of room reservations for clients, while maximizing room revenue. Collaborate with meeting planners to manage and organize rooming accommodations and stay details for VIP clients and conference attendees. Review billing patterns for all reservations including corporate, wholesale, and third party reservations, as well as fulfill.

Omni Mandalay Hotel Las Colinas TX

Provide detailed property and local area information to enhance guests' visits. Create personalized experiences by anticipating guests' needs and providing outstanding customer service.

Dallas/Fort Worth Area

Manage the daily operations of food and beverage service for guests through the supervision of bar staff, including overseeing all staff training, meetings, and schedules. Organize, promote and execute quarterly events. Conduct "Beer School" Training Program for all new hires ensuring trainees obtain necessary craft beer industry knowledge. Complete.

*Furloughed in December of 2011 for 5 monthsResponsible for the safety of airline passengers. Provide in-flight food & beverage service. Ensure customer satisfaction.

Process guest check-in and check-outs. Run daily guest reports. Assist in directing incoming phone calls. Work collaboratively with various departments to contribute to guest experience.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Alpha Sigma Lambda Honor SocietyDean's List Summer 2014 & Fall 2014

Elementary Education And Teaching

Education record