Danielle E. Email & Phone Number

Denver, Colorado, United States

• Document and maintain key processes in the revenue cycle• Monitor process adherence and adoption• Serve as front-line support for Salesforce.com and related tech stack for BDRs, Sales and Client Success team members• Define and execute new team member onboarding processes to ensure system training and setup is complete• Maintain territory assignment across leads, contacts, accounts and opportunities• Assist in monitoring pipeline quality and escalate potential issues to sales managers for resolution• Serve as a steward for data quality in Salesforce.com by designing and executing data hygiene monitoring processes• Manage the creation, analysis and maintenance of reports and dashboards designed to monitor predictive and performance trends• Perform ad hoc analysis of large data sets for various departments in the revenue cycle to guide business strategy and support decision making

Remote (Denver, Co Area)

(189 Investment Company)Identify opportunities to improve business operations to increase overall efficiency through process review and implementation of company procedures.Research and execute system automation for technology applications to reduce user input.Perform various IT management, procurement, and other system tasks to assist associates with system and technology related issues.Manage company's online presence through the design and administration of websites and intranet.Responsible for system administration & support for CRM, M365, PhoneBurner.Developed IT support ticket system & onboarding system access automations.Create system user guides and develop operational processes.Contribute to development of new Salesforce CRM.Design, implement & manage company intranet.Run daily reports to maintain corporate dashboard for analyzing sales & marketing efforts.

Remote (Denver, Co Area)

(189 Investment Company)Responsible for the training and compliance of the organizations systems, and managing computer systems that store and organize data for the company. Duties included creating and maintaining a relationships with internal stakeholders, securing data and identifying areas for improvement with the infrastructure, and troubleshooting any issues on behalf of the users. Managed system's efficiency through the organization of system settings and integrations.Troubleshoot API issues between various systems.Provided technical support for all internal associates and troubleshoot system issues. Conducted system training for all internal associates to ensure system optimization and efficiency. Created and distributed training resources including guides, checklists & video recordings.Responsible for the development and implementation of new processes and procedures. Provided new associate set up including but not limited to: new user accounts. new equipment, enabling all applicable system permissions, training.Led branch specific weekly meetings to identify and discuss current issues and optimize branch efficiency.Ensured the highest level of performance, integrity and security of the databases and systems.Maintained weekly sales analysis reports to analyze sales & marketing efforts. Generated ad hoc reports for executive leadership as requested.

Remote (Denver, Co Area)

*Laid Off from Sales System Reporting Analyst due to COVID-19 in March 2020 Re-Hired as Sales Executive*Assisted in the development of the Rapid Response Centralized Lead program for over 70 properties that resulted in 5 million dollars in company savings by streamlining the lead response process. Monitored assigned hotels’ sales systems for incoming leads generated.Responded to sales system integrated leads within 30 minutes of lead generation with copy toproperty sales contact.Created booking in appropriate sales system and communicates booking information to propertysales contact.Transformed manual lead log to an automated report to expedite reporting and analysis of lead response and conversion. Contributed and produced additional reporting for analysis of lead conversion or response timetracking.Contributed to daily and weekly activities within Sales Systems Support team as assigned by SalesSystem Manager.

Remote (Denver, Co Area)

Part-Time InternshipResponsible for developing GIS knowledge and skills.Provided support to the President of the company in regards to enhancing social media marketing and customer service strategies of consulting firm.Attended two virtual conferences: the 2020 Esri Partner Summit and the 2020 Esri Infrastructure Management & GIS conference.Acquired knowledge of ESRI Software, approximately 60+ hours of training completed through the Esri Academy that included, but was not limited to:• Insights for ArcGIS: Data Visualization, Analysis and Science• Querying Data Using ArcGIS Pro• Integrating Data in ArcGIS Pro• Getting Started with Data Management• Displaying Data in ArcGIS Pro• Distance Analysis Using ArcGIS Pro• ArcGIS Business Analyst Basics

Remote (Denver, Co Area)

*Laid Off from Sales System Reporting Analyst due to COVID-19 in March 2020*Responsible for accuracy and compliance of company’s standard operating procedures for over 80 properties. Produced, processed, audited and distributed core and ad hoc reporting for properties, regions and corporate teams. Developed Excel analytical tools to streamline data analysis and reporting processes. Worked closely with database administrative team to troubleshoot reporting discrepancies across various sales systems. Created sales system and report application related user guides. Provided technical support for all sales and catering users via corporate managed ticket system.

Denver, Colorado

Contributed to weekly, monthly and yearly forecasts and budgets; responsible for daily Transient projections and pricing. Analyzed market trends and make rate recommendations for Denver Market Cluster portfolio hotels to increase RevPAR (Revenue per Available Room). Utilized various industry applicable market intelligence platforms to gather data and adjust sales strategies. Created and distributed daily sales strategy reports and communicate findings to hotels. Assisted in leading weekly Sales Strategy meetings with senior property leaders. Developed and use analytical tools and systems to maximize revenues and profit. Troubleshoot system connectivity issues and correct in a timely manner.

Scottsdale, Arizona

Provided support to Destination Sales Executives and off property Resort Sales Managers. Organized and conducted site inspections on behalf of the Sales Department, including group, business travel, general, walk-in and competition set property tours. Coordinated and executed Familiarization Tours (FAM) to increase brand awareness. Created and managed tracking system reporting business generated from site visits and FAMs. Qualified and assisted with management of new business leads and prospect bookings. Prepared group related documents; proposals, contracts, turnover checklists, addendums. Developed and analyzed reports for senior level sales and revenue management leaders.

Scottsdale, Arizona

Provided complex analytical support for the Revenue Management department within the property and provide advance reasoning to resolve issues with minimal impact. Oversaw management of published rates to maximize revenue per available room. Contributed to monthly rooms forecast and yearly rooms budget. Managed forecast to ensure property is on pace to reach goals set by owners. Responsible for 14-Day operational forecast, weekly STAR analysis, sales strategy, month-end recap, reservation analysis, inventory management, pace analysis. Independently organized and managed property room reclassification project to increase overall RevPAR.

Scottsdale, Arizona, United States

Supervise resort operations including Front Office & Guest Service, Event & Catering, Housekeeping, and Night Audit while maintaining the security and safety of guests. Manage hotel staff effectively by providing training and mentorship to guarantee high level of guest satisfaction is provided at all times. Rooms Leader in Development.

Scottsdale, Arizona

Provide administrative support to the Executive Committee members. Organize and record daily, weekly, and monthly meetings. Book and manage travel for the Managing Area Director/General Manager as well as other Executive Committee members. Provide clear and open communication between the Executive Committee and all other hotel departments and associates. Arrange VIP room reservations and amenities on behalf of the Executive Committees. Gather and analyze daily and monthly guest service scores and present such data to the Executive Committee and department managers. Attend weekly operation management meetings to discuss updates from all hotel departments and collaborate on new ideas regarding procedures and strategies. Create and analyze daily pickup reports, to ensure effective revenue strategies are in place and utilized. Create and distribute weekly Forecast and Sales Strategy Reports for specified revenue meetings. Attend weekly yield meetings, sales meetings, group block management meetings and forecast meetings as necessary. Provide high level logistical support for all necessary operational departments. *Promoted from Lead Experience Planner/Revenue Analyst

Chandler, Arizona

Oversee the management of room reservations for clients, while maximizing room revenue. Collaborate with meeting planners to manage and organize rooming accommodations and stay details for VIP clients and conference attendees. Review billing patterns for all reservations including corporate, wholesale, and third party reservations, as well as fulfill requests for all guests to ensure high guest satisfaction. Create and prepare revenue reports to be reviewed by the Director of Revenue.

Omni Mandalay Hotel Las Colinas Tx

Provide detailed property and local area information to enhance guests' visits. Create personalized experiences by anticipating guests' needs and providing outstanding customer service.

Dallas/Fort Worth Area

Manage the daily operations of food and beverage service for guests through the supervision of bar staff, including overseeing all staff training, meetings, and schedules. Organize, promote and execute quarterly events. Conduct "Beer School" Training Program for all new hires ensuring trainees obtain necessary craft beer industry knowledge. Complete essential reporting, budgeting, profit/loss, inventory analysis and management, month end closing procedures, record keeping, cash handling, and auditing to maximize profitability to and improve the overall success of the bar.

*Furloughed in December of 2011 for 5 monthsResponsible for the safety of airline passengers. Provide in-flight food & beverage service. Ensure customer satisfaction.

Process guest check-in and check-outs. Run daily guest reports. Assist in directing incoming phone calls. Work collaboratively with various departments to contribute to guest experience.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Alpha Sigma Lambda Honor SocietyDean's List Summer 2014 & Fall 2014

Elementary Education And Teaching

Education record