Daniel Friend Email & Phone Number

Overland Park

Deliver design, implementation, and support for new Enterprise Content Management initiatives. Use knowledge of the organization’s goals and objectives, and business processes, to build workflows capturing metadata that solve management, searching, and reporting of electronic documents. Use capture and scanning software to build solutions for historical and legacy documents storage. Solve and troubleshoot problems and analyze possible solutions. Understand and apply general database design. Participate in requirements gathering, project planning and implementation, process development, ongoing management of documents, quality control, and data standardization with business users.

Kansas City Metropolitan Area

Clearinfo

Deliver system and business analysis, requirements gathering and implementation of OpenText Enterprise Content Management Content Server solutions for the Department of Defense. - Implemented an OpenText Enterprise Content Management Content Server solution for Records Management and Audit Readiness (FIAR) compliance. Implementation included CIS Model build-out, Records Management configuration, metadata build-out for categories and attributes, data import/export, and Web Reports.- Completed system requirements documentation, data dictionary definition, CIS Model build out, and metadata build-out for an OpenText Content Server application that integrated into OpenText Process Suite Business Process Management application.

Overland Park, Ks

Supported and maintained 8 enterprise content management applications (OpenText). Managed application infrastructure, managed project execution, resolved complex technical issues and delivered system upgrades and deployments.- Supported and maintained 99.99% uptime for web-based multi-tiered enterprise content management applications containing 63M documents and images using 18 TB of network storage to a base of 30K employees, contractors and vendors.- Completed complex Content Server version 10 upgrade on time and within budget, improving document indexing and delivering faster search results and improved user experience.- Collaborated extensively with managers, business users, customer-care personnel, system administrators, database administrators, developers, production support personnel, and outside vendors, ensuring full communication, requirements gathering, project execution and implementation.- Implemented records management classifications rules and standards, managing records life-cycle to company standards and reducing incremental growth of network storage capacity.- Composed ad hoc SQL reports, WebReports, and LiveReports on unstructured content within EMC applications, enabling content managers to analyze data (usage statistics, permissions and access verification, record management classifications, and disposition status).- Deployed web services on Tomcat application server, allowing developers to streamline document upload automation processes.- Successfully deployed a Sarbanes-Oxley 404 tracking tool for mandated tracking management and executive certification. Wrote supporting SQL queries to provide data on controls, processes, and risks.

Overland Park, Ks

Designed and developed web training application for sales and customer service representatives using Active Server Pages and MS SQL Server database.- Delivered innovative training app, used successfully by over 3K employees.

Overland Park, Ks

BUSINESS SYSTEMS ANALYST 1998 to 2000Served as project lead gathering system requirements then analyzed and selected Enterprise Content Management application.- Improved electronic data interchange capabilities through scripting, allowing purchase orders and faxes tracking throughout transfer process.- Recognized with award for successful completion and implementation of the ëSCM Contracts Databaseí project, storing 50K contracts stored in file cabinets, scanned and imported into OpenText Livelink ECM application.

Kansas City, Missouri Area

Served as trusted subject matter expert and advisor for 3rd-tier technical support for Sprintís consumer Internet business.- Installed, configured and implemented Adante email system, reducing technical questions received by 10% and response times by 50%.- Consulted with technical call centers, resolving issues they were unable to solve.- Implemented customer-facing email system, routing to appropriate fix agent groups.

Bachelor'S Degree, Organizational Information Systems

Aa Electronics Technology, Electronics