Daga Gavin Email & Phone Number

Vancouver, BC, CA

Chicago, IL, US

Dooly was acquired by Mediafly in Summer 2024. In this unique hybrid role, I manage all Customer Success operations for Dooly while also overseeing a portfolio of Mediafly customers utilizing the Value Realization solution.

North Vancouver, British Columbia, CA

I lead Dooly's Customer Success team which includes: implementation, account management, renewals, expansion and tech support. We delight our customers through empathetic and proactive engagements to earn our right to grow.Key metrics: NRR and Weekly Active Users

North Vancouver, British Columbia, CA

North Vancouver, British Columbia, CA

Toronto, Ontario, CA

­Senior member of award-winning CS team, directly responsible for a nearly $2M book of business comprised of the organization’s largest and most complex enterprise customers. Support and coach customer contacts in UX, CX, Product and Marketing roles to glean the highest value out of their insights platform through onboarding, success planning sessions.

Toronto, Ontario, CA

­Part of a 15-person North American marketing team with goals to grow brand awareness, create new pipeline and influence existing deals. Led marketing campaigns including: events, webinars, e-books, and sales enablement resources.­ Owned end-to-end project management and execution of various prospect and customer in-field events in key North American.

Toronto, Ontario, CA

Managed a Book of Business totaling $780K in recurring annual SaaS revenue. ­ Coached and guided customers throughout their entire journey with Alida, ensuring they were supported, inspired and challenged to think strategically about how the Alida platform can make a lasting impact on their business objectives.Favourite Wins:­Proud CSM of F500 retail.

Vancouver, British Columbia, CA

Develop unique research study recruitment plans in line with client’s sampling needs and within approved budgets and coordinate with involved teams (programming, translation, account managers, off-shore call support, external vendors) to bring survey into field.Rigorously monitor quotas in field and proactively communicate with clients on progress, trouble.

Philadelphia, Pennsylvania, US

Responsible for all staffing functions, across a summer workforce of 110 concession cashiers and cooks (aged 16-25), for 40 Vancouver Canadians home-games and several community and corporate special eventsLed the mid-season recruitment campaign by posting positions, managing referrals, coordinating and reviewing resumes, arranging and scheduling.

Vancouver, British Columbia, CA

Worked directly with 42 clients (including two Top Sponsors: Coca-Cola, and McDonald’s and two National Partners: Molson and Vincor) to understand their games-time operational needs across all venues and presented the best accreditation solutions for their workforce to senior VANOC management for approvalOn a daily basis, provided technical, strategic and.