Daga Gavin Email & Phone Number

Vancouver, Bc, Ca

Chicago, Il, Us

Dooly was acquired by Mediafly in Summer 2024. In this unique hybrid role, I manage all Customer Success operations for Dooly while also overseeing a portfolio of Mediafly customers utilizing the Value Realization solution.

North Vancouver, British Columbia, Ca

I lead Dooly's Customer Success team which includes: implementation, account management, renewals, expansion and tech support. We delight our customers through empathetic and proactive engagements to earn our right to grow.Key metrics: NRR and Weekly Active Users

North Vancouver, British Columbia, Ca

North Vancouver, British Columbia, Ca

Toronto, Ontario, Ca

­Senior member of award-winning CS team, directly responsible for a nearly $2M book of business comprised of the organization’s largest and most complex enterprise customers. Support and coach customer contacts in UX, CX, Product and Marketing roles to glean the highest value out of their insights platform through onboarding, success planning sessions, QBRs, on-sites and other creative engagements and solutions.Partner with Sales and Renewal teams to identify expansion opportunities and inspire customers to continuously recognize the value of growing their investment with Alida.­Hand picked as the first CS Risk Specialist: an internal consultant tasked with partnering with CSMs to reverse the most challenging at-risk accounts across NA and EMEA.­Plan and roll out the CS team’s inaugural Co-op program and directly hire and manage the first student.Favourite Wins:­Q3 2019 CS Award Winner for Leadership­ Planned and executed the North American virtual user group program across three verticals Reversed churn on F100 financial services customer after an 8-month win-back campaign ­ Facilitated Sandler Customer Support training sessions to entire West Coast CS team

Toronto, Ontario, Ca

­Part of a 15-person North American marketing team with goals to grow brand awareness, create new pipeline and influence existing deals. Led marketing campaigns including: events, webinars, e-books, and sales enablement resources.­ Owned end-to-end project management and execution of various prospect and customer in-field events in key North American target markets. Favourite Wins:Launched an in-person User Group in first three months that generated a +90% satisfaction rating­Key contributor to customer summit that won an external 2018 Gold Quill award for excellence in special events­Helped deliver webinars that had registrations as high as 600+­Organized events that helped close upwards of $500K in new business per event with spend as low as $10K

Toronto, Ontario, Ca

Managed a Book of Business totaling $780K in recurring annual SaaS revenue. ­ Coached and guided customers throughout their entire journey with Alida, ensuring they were supported, inspired and challenged to think strategically about how the Alida platform can make a lasting impact on their business objectives.Favourite Wins:­Proud CSM of F500 retail customer that won Alida’s 2014 Customer of the year award.­Hand-picked as Customer Success team’s Internal Product Champion to help roll out Alida’s next generation platform

Vancouver, British Columbia, Ca

Develop unique research study recruitment plans in line with client’s sampling needs and within approved budgets and coordinate with involved teams (programming, translation, account managers, off-shore call support, external vendors) to bring survey into field.Rigorously monitor quotas in field and proactively communicate with clients on progress, trouble shooting and providing solutions to aid quota completion to deadlines.For consumer studies, personally setup, program, test and launch online screeners on a Vovici software platform.Generate innovative ideas to grow the organization’s panel membership and optimize the panelists’ experience and engagement levels.

Philadelphia, Pennsylvania, Us

Responsible for all staffing functions, across a summer workforce of 110 concession cashiers and cooks (aged 16-25), for 40 Vancouver Canadians home-games and several community and corporate special eventsLed the mid-season recruitment campaign by posting positions, managing referrals, coordinating and reviewing resumes, arranging and scheduling interviews, preparing job offer letters, conducting reference checks and organizing training sessions

Vancouver, British Columbia, Ca

Worked directly with 42 clients (including two Top Sponsors: Coca-Cola, and McDonald’s and two National Partners: Molson and Vincor) to understand their games-time operational needs across all venues and presented the best accreditation solutions for their workforce to senior VANOC management for approvalOn a daily basis, provided technical, strategic and administrative advice to clients and strived to accommodate all last minute requests to ensure successful and timely execution of Olympic sponsorship campaignsEnsured that all internal stakeholders (venue, operations, logistics and security teams) were briefed regularly on all client accreditation activity