Daiana Gresham Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• End to end management of an $8.5BN CBA white label home loan product
• Own and drive the initiatives across all aspects of the portfolio including product management, acquisition, customer experience, retention, credit risk, BAU risk management, operations management and management.
• Design and set product strategies and teams purpose in order to optimise the P&L or and customer / broker experience Prioritise and lead the change management pipeline;
• Management and accountability of a CBA subsidiary including governance - presentation to the subsidiary board and responsibility for the management of the credit activities and business
• Lead a team of over 35 business and operation specialists
• Manage two operational functions for Home Buying:1) Product support team including process and system ownership, BAU changes, operations and incident management. Drive initiatives of operational process improvements.

• Oversee and drive the ~$80M Home Buying portfolio
• Help the leadership team prioritise and secure funding
• Plan and manage resource changes and demands
• Lead a team of up to 40 team members including; agile product owners responsible for setting scope, objectives and driving delivery of the portfolio, business analysts responsible for documenting processes and.
• Represent project sponsor at all relevant project meetings
• Lead a number of regulatory projects for home buying including Assessment and solution design impacting the application of credit policy across the home buying journey

Sydney

Sydney, Australia

• Lead and deliver large scale strategic projects for the Home Loan business from initial business case to end to end delivery management
• Decision maker on scope and delivery approach, bridging the gap between business and technology
• Senior stakeholder management including presenting at Project Steering Groups, national roadshows for front line leadership teams and presentations to the executive leadership team
• Manage a large magnitude of stakeholders to ensure project deliverables are fit for purpose. Stakeholders include: Change (Packages), Channel, Compliance, Legal, Operations (GLS), Product & Risk
• Direct Manager to three reports

Sydney

• Responsible for the profitability of the domestic payables product suite for Institutional Banking. Products included BPAY, Direct Entry, Cheque processing, Accounts Payables
• Develop acquisition, retention and pricing strategies and work closely with sales to implement
• Business owner for key payment systems including ongoing management and budgeting responsibility
• Direct manager to an Assistant Product Manager
• Launched an accounts payable product – a key initiative for the institutional bank. Includes all go to market functionality – including roll out to front line, marketing collateral, risk reviews, vendor management.

Sydney

• Business representative for new every date banking transaction account on Core Banking platform. Includes end to end development of scope, risks management, and creation of ongoing processes for the servicing.
• Establish the banks first ever transaction account and debit card including setting up payments switch capability and establishing and managing the relationship with key payment vendors
• Drive the selection of numerous new vendors to support the new banking platform and led contract negotiations and integration of the new vendors into the bank.
• Prioritise and manage product backlog and enhancements. Work with delivery team through to implementation.
• Closely support sales to bring on new business and ensure superior customer service. Support marketing campaigns and sales education / information.
• Generate product ideas for improvements on existing cash products, coordinate and run external validation sessions and project implementation

Sydney, Australia

- Chosen to run a pilot project which aimed at testing a new sales technique in Macquarie Relationship Banking (Business Banking)- Developed and presented weekly analysis and reporting for stakeholders- Workshopped and co-ordinated between marketing, sales, ITG and other stakeholders to devise the projective quality, project deliverables, communications.

Sydney, Australia

On top of my key responsibilities and sales targets I was involved in:- Second in Charge (2IC) to Team Leader - Managed a cash retention team aimed at retaining term deposit FUM. Consistently achieved above target at over 80% retention rate. Distributed daily work, organised weekly competitor analysis and reporting for stakeholders and ran one on one and.

Sydney, Australia

- Part of a team that brought in $800million in sales acquisition in FY10 and serviced over 500,000 clients managing relationships and retaining an above target rate of 73% of funds- Generate new business, cross selling clients new products by Inbound and Outbound calls with a target of 80 calls daily - Worked with clients to sell and manage their cash.

Master Of Business Administration (Mba), Distinction

Project Management Fundamentals Course

Dimploma Of Financial Services (Rg146)

Economics, Economics, International Business And Politics